MADHUMITHA NAGARAJAN (MADHU)

*** ********** ***, ********, ** -08840, acygag@r.postjobfree.com, 425-***-****

LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/MANAGARAJAN

SUMMARY

●Have over 11 years of work experience in Software Quality Assurance, Business Analyst and complete cycle of Software Development Life Cycle (SDLC).

●Experience in domains like Telecom, Healthcare, Insurance, Pharmaceutical and Automobile industry.

●Expertise in multiple manual testing types namely Database testing, XML testing, ETL testing, Integration testing, Security testing, Browser compatibility testing, Functional testing, Regression testing, User Acceptance testing and Exploratory testing.

●Experience in testing applications using Mobile (Android and iOS) and Tablet (iPad and Surface

●Experience in Datadriven and Keyword Driven testing using JUnit framework in Selenium

●Strong working knowledge in methodologies such as DevOps, Agile, Iterative and Waterfall for SDLC and STLC

●Experience in writing SQL queries, to extract data from various source tables to perform data analysis.

●Extensive used ETL methodology for supporting data extraction, transformations and loading processing, in a corporate –wide ETL solution.

●Experience in data migration testing using SQL Server and Oracle database.

●Experience in using Splunk tool, Linux, UNIX and HTML for testing.

●Strong knowledge in defining Testing Methodologies, Designing Test Plans and Test Cases, Verifying and Validating Web Applications.

●Experience in using Web Server II6, WCF services for integrating web applications.

●Coordinated and lead defeat review meeting and defeat clarification with other stakeholders of the project.

●Adept in formulating Test plans, Test cases, Test scenarios, Test approach and setting up testing environment.

●Expertise in documenting business analyses communication and QA Plans.

●Encompass proficiency in using automated testing tools like Selenium, QTP, HP Quality Center, JIRA, Blueprint, Remedy and MOPPS.

●Knowledge in using elicitation techniques such as Document analysis, observation, brainstorming, and interviewing.

TECHNICAL SKILLS

Languages:

C, C++, VB, JAVA, ASP, ASP.NET

Data Analysis:

Spotfire, ORACLE, MS SQL Server

Web services:

SOAP, WSL, WCF Services, Web server IIS6

Other:

HTML, VBScript, JavaScript, XML, HTML, HTTP(S), SQL Server, Oracle, UNIX, Linux, Utility MS Office, VMware, Splunk

Business Modeling tools:

Rational Clear Quest, UML. MS Visual SourceSafe and JIRA

Testing tools:

Selenium, QTP, Quality center, iMacros,Putty, Winscp, Jenkins, Web Server II6, WCF services, SOAP UI, Sikuli

Operating Systems

Windows 7, Windows 8, XP, UNIX, MAC iOS

Databases

SQL Server 2008/2005, Oracle 11g and TOAD

PROFESSIONAL EXPERIENCE

Verizon – Basking Ridge, NJ

Sr Quality Assurance Analyst June 2015 – Present

Description:

Working on Global settlements project; where both Wireline and Wireless users can create Invoice and View Invoice, Create Disputes/ Claims and Generate Reports. Using the Global Settlements applications, Verizon vendors can access and view the monthly invoices.

Responsibilities:

●Responsible in working with Wireline Business users and gather the current process.

●Work with Wireless and Wireline Business team to gather requirements and specifications.

●Worked in Wireline migration project as individual contributor and worked in all the phases of Testing file cycle.

●Responsible in translating the Business requirements and Specifications into Test documents like Test plan and Test cases. Documented the test cases in test repository tool for QA and End users to refer to.

●Involved in Automation Infrastructure Development using Selenium

●Created Test cases using Element locators and Webdriver methods.

●Enhanced Test cases using Junit Annotations

●Responsible in executing Selenium test cases (Functional and Regression) and reporting defects.

●Responsible in creating and maintaining test coverage matrix

●Working in DevOpps and Agile methodology for testing

●Strong experience in using SQL for creating test data, loading data in test environments and maintaining test environments by deploying DB builds.

●Created manual test cases and stored the manual testing results using Quality Center.

Technology / Tools: JIRA, Selenium Webdriver, Sikuli, Quality Center, SharePoint, Jenkins, UNIX, SQL Developer, Cognos

Nuance Communications, INC – Seattle, WA

Sr Quality Assurance Analyst April 2013 to Aug 2015

Description:

Nuance communications, a provider of voice and language solutions for business and consumers. Entune and Enform apps which aims to facilitate connectivity between vehicles and smartphones, opens up to business intelligence for real time data and analytics.

Responsibilities:

●As Server QA team member, responsible in testing Entune and Enform web applications.

●Worked with Toyoto and Lexus Project Managers for requirements and change requests.

●Responsible in creating Test Plan and Test cases and provide these documents to Toyota and Lexus business users.

●Responsible in performing cross browser testing

●Worked in SCRUM development environment - 2 weeks sprint cycle and delivered working product to Toyota.

●Utilized perl and ksh scripts for the automation and design of scripts to create a framework for daily builds and product releases

●Involved in Automation environment setup using Eclipse,JAVA, Selenium WebDriver JAVA language bindings and JUnit jars.

●Used Selenium tool for creating functional and regression test cases, created data driven and keyboard driven test cases.

●Enhancing the Selenium Test cases for Cross browser testing.

●Used inbuild web service application to valid user services (like Pandora, iHeartRadio, weather, MovieTickets, Slacker and Facebook)

●Performed manual testing to verify web applications using Windows, XP and MAC

●Experience in testing applications using Mobile (Android and iOS) and Tablet (iPad and Surface)

●Responsible in testing BI application / Reporting Portal and JasperReport using ORACLE and SQL developer

●Experience in using Splunk tool for Log management, Security & Fraud and Operations & Troubleshooting.

●Performed Business Intelligence (BI) testing using SQL Developer, for reporting and data security

Technology/tools: SharePoint 2010, TOAD, MS Project, MS OFFICE, GITHUB, Jenkins, Selenium Webdriver, JIRA, Virtual Machine, UNIX

Tweddle groups – Bellevue, WA

Sr Client Quality Assurance November 2012 – March 2013

●Worked in multiple Client delivery mobile applications in automobile industry for Toyota and Lexus

●Responsible in testing Toyota and Lexus mobile applications in Android and iOS

●Responsible in testing in multiple Android and iOS versions.

●Experience in maintaining test environments, deploy builds from Jenkins

●Responsible in documenting application logs using UNIX commands / Splunk, and communicate the issue with development team members.

●Experience in generating reports (user usage, no of new user activations, etc) using SQL server.

●Responsible in documenting Test plan, Test cases and Defects.

●Responsible in creating Requirement matrix and test case matrix documents.

●Used Jenkins, GITHUB, UNIX and Shell scripts for testing purpose.

Technology/tools: SharePoint, Test track tool, UNIX, MS OFFICE

Globys - Seattle, WA

Sr Quality Assurance February 2012 to October 2012

Globys is a big data analytics company that specializes in contextual marketing and reporting and analytics for telecom and financial service providers. Backed by 15 years of real-world success, our cloud-based technology solutions help companies increase revenues and retention by anticipating individual customer needs and dynamically delivering highly personalized experiences and contextual marketing campaigns.

●Worked on Frontier communications projects and responsible for documenting detailed product Test plan for iBilling application.

●Worked in multiple projects in CORE (Product) team and in Client Delivery team as Sr Quality Assurance

●Tested applications which were developed in ASP, ASP.NET languages.

●Responsible in translating Business requirements and User requirements to Test Plan.

●Worked directly with client for gathering user feedback and defect logs in UAT environment.• Experience in working in Agile and SCRUM development environment

●Used SQL Server 2008 R2 for reporting and data analysis.

●Responsible in performing ETL – based data warehouse testing for Staging and Integration

●Performed Integration testing for data flow in the ETL procedures.

●Performed back end testing for verifying data has been loaded and data is consistent with the source data.

●Used Web Server II6, WCF services for integrating web applications.

●Worked with raw and process xml files.

●Created test data by creating xml files, inserting data using SQL server.

●Performed SQL Injection and XSS for security testing.

●Responsible in maintain UAT environment.

●Worked directly with end users/ clients for gathering user stories, user feedback and UAT defects.

●Used complex queries, Store procedures for back end testing.

●Responsible in maintaining Virtual Machines (loading test data, updating the environment with builds).

●Used MS Visual SourceSafe for maintain Test documents like Test Plan, Data mapping, Client/user requirements, Test cases and Release document.

●Performed functional and regression testing using iMacros testing tool.

●Used SQL Profiler, Fiddler for checking error logs.

Technology/tools: SQL Server 2008 R2, WCF service, XML, MS Visual SourceSafe, VMWare, JIRA, iMacros, Wiki

New York City Health and Hospitals - New York, NY

Business Analyst September 2011 to January 2012

●Responsible for rolling out Remedy at different HHC locations in a phased manner

●Responsible for deploying Remedy Change Management, Asset Management and Contract Management modules

●Responsible in documenting Business requirements and reviewing the requirements with Stakeholders.

●Worked with Technical leads and performed GAP analysis

●Created System requirements, User requirements, Use Cases and Process diagrams.

●Worked with Technical team for creating and validating the Entity flow diagram

●Responsible in documenting deployment document.

●Worked with QA Team members to ensure the requirements are tested and delivered to End Users.

●Directly involved with End Users and gathered User requirements and User stories

Technology/tools: MS Visio, MS Project, SharePoint 2007

Mass Unemployment Benefits - Boston, MA

Quality Assurance Specialist May 2011 to September 2011

●Involved in reviewing and updating System requirements in IBM Ration RequisitePRO

●Involved in CAB meetings and updated the requirements as per the change board approval.

●Responsible in documenting Test Plan document.

●Performed Functional testing, Regression testing, Security testing, GUI and Back end testing.

●Responsible in documenting Test cases and defects in Quality Center

●Created and maintained Test cases matrix and Defect log matrix, communicated with PMO and Technical team.

●Created and executed Functional test cases using Selenium IDE

●Performed backend validation using TOAD

.Technology/tools: Selenium IDE, Quality Center, IBM Rational RequisitePRO, TOAD

Merck & Co., Inc – Seattle, WA and Boston, MA

Sr Quality Assurance Engineer / Business Analyst June 2008 to May 2011

●Worked on Business applications and Informatics IT applications as Sr QA specialist.

●Worked in Merck Knowledge Net / Search Engine project as Business Analyst, where responsible in gathering requirements from various Merck Franchises PMO/Lead.

●Experience in mentoring and maintaining QA team (off site QA team)

●Worked in Agile and Iterative development environment.

●Responsible in testing web application and desktop applications which were developed in C#, ASP.NET and VB.NET

●Worked directly with 3rd party Merck vendors for gathering business requirements and responsible in performing System Integration testing.

●Maintained Communication Plan, Requirement Traceability matrix and Change control request.

●Experience in performing Functional and Regression testing using QTP test tool.

●Used SQL Server and TOAD/ SQL Developer for data validation, data migration testing/ data warehouse testing and data creation for testing.

●Performed Functional testing, Regression testing, System Integration testing, Security testing, Database testing and Build Verification testing

●Created User acceptance test cases and trained End Users.

●Used Business Objects for Reports testing/validation.

●Used FTP, HTML, and XML for testing (sending and receiving data from client applications).

●Responsible in documenting System specification document, Business rules, Test Plan and Test cases.

●Worked directly with Project Managers, Technical team, Stakeholders, QA Team members, and End Users.

●Used TIBCO Spotfire for data analysis during requirement gathering process.

Technology/tools: SQL Server 2008, TOAD/SQL Developer, Spotfire, MS Project, JIRA, QTP, Quality Center,FTP, XML, HTML

GE Healthcare - Seattle, WA

Sr Software Test Engineer June 2007 to June 2008

●Worked on Patient Insurance and Patient admission (IDX) application.

●Reviewed requirements and specifications

●Responsible in translating requirements into Test cases, and also responsible for requirement traceability.

●Used Quality Center for documenting requirements, Test cases and Defects.

●Used SOAP web service for testing, used Raw and Processed XML files for testing.

●Validated patient information using XML and XSD

●Experience in working with HL7 message.

●Performed Functional testing, Regression testing, System Integration testing and Smoke testing.

●Used UNIX commands for running timely patient reports, viewing patient reports, and for submitting patient information.

●Used QTP automation tool for Regression testing.

Technology/tools: TOAD, QTP, Quality Center, UNIX, SOAP UI, XML, XSD, HL7 messages

AT&T - Seattle, WA

QA Analyst October 2006 to June 2007

●Responsible in translating Requirements into High Level cases / Use Cases

●Tested customer faced web application which was develop in C#

●Worked directly with Project Manager to review the documented Use cases and Test cases.

●Used Rational ClearQuest tool for documenting Change request.

●Performed Functional testing, System Integration testing, Functional testing, Back end testing and User acceptance testing.

●Used Quality Center and QTP testing tools for testing.

●Used SQL Server for database testing and test data creation

●Performed System Integration testing using SOAP UI

Technology/tools: SQL Server, SOAP UI, XML, QTP, Quality Center, Crystal Reports.

TIPS Computer - Chennai, Tamil Nadu

Software Test Engineer July 2003 to June 2004

●Involved in updating Test Plan

●Worked with QA Lead to create Test cases.

●Performed Functional testing, Regression testing, Ad-Hoc testing, and Smoke test

●Worked with Technical team to communicate defects.

Technology/tools: SQL Server, MS Office

Education

●Bachelors in Engineering – University of Madras (India) in Instrumentation and Control Engineering

●Diploma in Computer Science – NIIT (India)

●Certification in Applied Business Analyst – Boston University of Corporate Education Center

●Certification in Basics of Project Management – New York University

●Certification in C# Automation – Bellevue College

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