Customer Service Representative

Michael Martin

Mobile Phone: 210-***-****

Secondary Phone: 210-***-****

E-mail: **********@*********.***

Objective:

To use my acquired skills help enhance the both company and myself.

Qualifications:

Lean Manufacturing principals

5S safety/efficiency protocols

ISO procedure/process requirements

API6A procedural and documentation requirements.

OSHA Safety

Root Cause Analysis

Computer Knowledge to include MS Office

Microsoft Business Solutions (Navision),

Experience:

Forum Pumps and Valves San Antonio, TX- September 1999 – May 2016

Various positions as outlined below

Material Handler - 2 years Served as lead material handler group, pull orders, move orders to shipping, set priorities for orders pulled by date and urgency. Performed Root Cause analysis of inventory discrepancies, and/or work order variances due to inventory issues

Customer Service Representative - 1 Year

Responsible for providing quotes to customers, entering customer orders, supplying relevant certifications, supplying relevant part numbers and list pricing.

Assembly of oilfield equipment - 10 Years

Built equipment from machined castings. Tested vessels to applicable ANSI or API standards.

Assembly lead man - 2 Years

Created work orders and pick tickets for assembly personnel. Monitored progress of assemblymen in completing work orders.

Warehouse Lead -3 Years

Responsible for monitoring the picking of components for assembly. Responsible for inventory of racks and stocking of components and finished assemblies.

Responsible for monitoring shipping department and shipment of customer orders. Provide ongoing workforce personnel development through reviews, coaching and training.

QC Inspector - 1 Year

Inspected parts to print for dimensional compliance. Compared vendor certification packs against our material requirements to assure parameters met. Performed final inspection of assembled parts for verification of part number, proper certification, and visual compliance of company standards.

Education:

UTSA College San Antonio, TX

San Antonio College San Antonio, TX

East Central High School San Antonio, TX

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