Technical Support Customer Service

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Ali Banijamali

**** *. ********* ***., *** Vegas, NV 89103 (702) 426 - 8660 ***.**********@*****.*** Summary

Highly Experienced PC Technician with strong background in Software/Hardware Computer Repair (field and lab).

Troubleshooting, Analyzing and Repairing Problems of Computer elements such as Desktop computers, laptops. Performing computer installation and operating system configuration in designated networks.

EDUCATION

College of Southern Nevada Computer Information Technalogy, 2013

Islamic Azad University South Tehran Bachelor's degree, Computer Hardware Engineering, 1999 - 2002

Skills & Abilities

Operating Systems – Win XP, 7, 8, 10, OS X and Linux-based

OS Microsoft Office suites – 2003/2007/2010

MS Exchange

Antivirus and firewall Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba Hard drives, monitors, printers, scanners and video equipment Experience

IT Technical Support Manager at Magic Fix November 2016 – Present Provided technical assistance to customers on inbound telephone tech support calls. Used remote access to perform troubleshooting when needed. Walked customers through step-by-step process for troubleshooting hardware issues. Assisted customers with anti-virus program installations and virus removals. Used good problem-solving skills for troubleshooting problems. Used great customer-service skills.

IT Support Specialist at Smart FIX December 2014 - November 2016 Technical support specialists may provide assistance to the organization's computer users through phone, email, or in-person visits. ... Train users to work with new computer hardware or software, such as printers, word-processing software, and email. Assist users in installing software.

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IT Support Specialist at All American Printing and Advertising January 2014 - November 2014

Highly trained and experienced IT support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.

MS: Windows OS, MS Outlook/Exchange Basic SQL server support PC Hardware, Printers, Laptops Networking components.

Computer Support Technician at Partak GR April 2009 - December 2013 Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network. Performing computer installation and operating system configuration in designated networks.

Administering and monitoring performance of LAN/WAN network using remote connection tools. Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS Microsoft Office suites – 2003/2007/2010 MS Exchange Antivirus and firewall Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba Hard drives, monitors, printers, scanners and video equipment

Desktop Support Engineer at Petroleum Ministry of IRAN May 2002 - November 2009

Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems.

Windows OS OS X SQL server MS Office

IT Network Installation and Support. Ability to work without supervision and to take initiative. Customer service oriented

Good communication skills used to support various technical issues and desktop operation queries.

Efficient problem solving and multi-tasking abilities.

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