Customer Service Manager

MELANIE MILLER

**** ***** ***** **. *******, Texas 76539 *********@*****.*** 254-***-****

Summary of Qualifications

Over 9 years of customer service and 3 years of management experience

Reputation for excellence and high quality service to clients

Sharp quick learner; willing to get involved

Good eye for detail; well organized, skilled in setting priorities

Strong interpersonal and communication skills

Successful in mastering new skills through hands-on experience

Work History

MCDERMOTT’S OCTOBER 2015 – NOVEMBER 2016

Bartender Killeen, Texas

Interacted with customers, took orders, and served drinks and snacks

Assessed customers’ needs and preferences and made recommendations

Checked customers’ identification and confirmed it met legal drinking age

Restocked and replenished bar inventory and supplies

Stayed guest focused and nurtured an excellent guest experience

Complied with all food and beverage regulations

DAVE’S SPORTS BAR AND GRILL MARCH 2012 – SEPTEMBER 2015

Manager/Head Bartender Copperas Cove/Killeen, Texas

Interacted with customers, took orders, and served drinks and snacks

Assessed customers’ needs and preferences and made recommendations

Checked customers’ identification and confirmed it meets legal drinking age

Restocked and replenished bar inventory and supplies

Stayed guest focused and nurtured an excellent guest experience

Complied with all food and beverage regulations

Recruited and trained staff

Oversaw accurate cash-up procedures and ensured necessary paperwork was completed

Liaised with suppliers and sales representatives

GIOVANNI’S ITALIAN RESTAURANT OCTOBER 2008 – FEBRUARY 2012

Server/Bartender Copperas Cove, Texas

Served restaurant patrons and provided excellent service

Took call-in orders over the phone in a professional manner

Prepared alcoholic and non-alcoholic beverages for bar and restaurant patrons

Checked customers’ identification and confirmed it met legal drinking age

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