Project Manager Quality Assurance

Mark Jason Grass

**** ********* ***** ***** *********, WI 53172 414-***-**** *******@*****.***

Project manager with five years of experience in personnel / relationship management, quality assurance testing, technical documentation, and user interface design

WORK EXPERIENCE

Project Management Consultant Milwaukee, Wisconsin

Hellermann Tyton March, 2016 - Present

Introduce and refine existing project management processes.

Serve on the discovery committee for reimagining company websites.

Manage internal CRM and enterprise-related projects.

Environment; SharePoint, .net, Java, MS Dynamics CRM, SAP, Dev Studio 2015, MS Project

Associate Lecturer – Business and Technical Writing Milwaukee, Wisconsin

University of Wisconsin – Milwaukee September, 2013 – Present

Develop course-specific syllabus and content.

Provide timely and constructive feedback on assignments.

Monitor and cite technology, business, workplace, and educational trends.

Manager of Software Solutions / Project Manager Brookfield, Wisconsin

Symmetrix Software, Inc. May, 2012 – March, 2016

Apply agile software principals to complete software development under aggressive deadlines.

Negotiate contract terms with director-level and above clients.

Identify and assign required financial and personnel resources where needed to meet business needs.

Create technical documentation on both products and processes.

Transition currently supported applications to mobile-friendly redesigns.

Administer usability testing protocols for existing and in-development projects.

Environment; .net, C#, Team Foundation Server, Access, SQL, SmartSheet

Project Manager Milwaukee, Wisconsin

Poblocki Sign Company May 2011 – May 2012

Coordinated sales team, vendors, designers, and engineers to provide project deliverables.

Led company Systems and Efficiency Team.

Negotiated favorable terms with third party vendors.

Wealth Support Specialist Brookfield, Wisconsin

Thomson Reuters – BETA Systems September 2009 – May 2011

Provided help desk support to clients with a 98% “greatly satisfied” rating.

Handled call volume that was 30% above the department average.

Introduced training materials to streamline application quality assurance.

Served as an interdepartmental, product-specific learning coach.

Memo Processor Milwaukee, Wisconsin

US Bancorp September 2008 – September 2009

Executed high priority, time-sensitive customer financial requests with 100% accuracy.

Created and maintained MS Excel macros used in streamlining department operations.

Researched and responded to complex financial inquiries within one hour of receiving them.

EDUCATION

University of Wisconsin – Milwaukee

Graduate Certificate in Professional Writing and Communication December 2012

Master of Business Administration – MIS/Finance May 2008

Bachelor of Arts – English Literature May 2000

Please visit me on LinkedIn --- http://bit.ly/PkzJeQ

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