Customer Service Quality Assurance

Charles Sealer

Canton, GA, *****

770-***-**** ****************@*****.***

SKILLS:

Operating Systems

Windows XP/Vista/7

MS Server 2008

Hardware

Dell, Hewlett Packard, Toshiba, Sony

PC break fix

Laptop break fix

Wireless Routers

Wireless Printer setup

Video Cards

Sound Cards

Projectors

USB adapters

Configuration

BIOS settings

Verified installation of Operating System

Password Creation

Firewalls

Certifications

Comp TIA A+ Essentials

Heartsaver® First Aid

Networking

Subnet Masking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Belkin

GUI Applications

Peer 2 Peer

Software

Microsoft Word

Excel

Power Point

Visio

Military Service

U.S. Army Specialist

U.S. Army Veteran

Customer Service

1 year Call Center experience

Challenge resolution

Ability to Maintain customer loyalty

Professionalism

EDUCATION:

2009-2013 ITT TECHNICAL INSTITUTE Kennesaw, GA

2013 Bachelor Degree in Project Management

oNational Technical Honors Society

2011 Associate of Science Degree in Information Technology: Computer Network Systems

oNational Technical Honors Society

1991 Lifeman-Siegel Univax System Maintenance Course U. S. Army

1990 Computer Technician Training Course U. S. Army

EXPERIENCE

2016-2017 STORM SERVICES Atlanta, GA

Make Ready Technician

Survey Telephone Poles.

IKE 3, version 4, 6 and 7.

MapSight.

SPIDACalc 6.0

Verify Bechtel ID's per pole per map.

Quality Control.

Excel.

2015-2016 FIRST DATA Marietta, GA

Insertion Specialist

Security Clearance.

ICT250.

FD 35/40.

Quality Assurance.

Verifone.

Clover.

2015-2015 ADVANCED CABLE, INC. Marietta, GA

Field Technician

Solve cable challenges for customer self installation kits.

Double and Triple play technician.

Install cable boxes, DVRs and modems.

Install cable outlets and needed inside and outside wiring.

Install cable run from aerial and ground tap to house box.

Create Jumpers and install splitters.

2013-2015 EBRYIT Kennesaw, GA

Field Technician

Replaced old outdated computers with new models per epic requirements.

Replaced nineteen inch and less monitors with new twenty three inch monitors per Epic requirements.

Added network and local printers where needed per epic requirements.

Added new scanner to existing work station.

Documented all changes in Itexpert.

Configured laptops for deployment.

Configured BIOS settings for laptops.

Wired carts for deployment.

2012-2013 IBM Smyrna, GA

Call screen Position I

Make out bound follow up calls to ensure customers are very satisfied.

Help identify problems where the customer did not receive the equipment.

Escalate problems to correct departments.

Quality Assurance.

2004-2012 ITW PASLODE Kennesaw, GA

Materials Handler

Pick, Pack and Ship orders.

LTL, TL, UPS.

Receive, store and inventory control.

Update and maintain customer database for UPS world ship 11.0.

UPS world ship 11.0 on two computers.

Contact this candidate