Customer Service Microsoft Office

Svetlana Stepanov

**** ******* ****** ********, ** 55379

651-***-****

Objectiv!e:

To contribute to company using my experience and background while continuing to grow, learn new tasks and develop new skills. Experience:

2008-2014 !Lake Region Medical! Chaska, MN

Inventory and Shipping Coordinator:(office and warehouse)

• Knowledge basic Computer and JDE System

• Capable to read and provide Customer Documentation, EDM-Prints

• Responsible for shipping out Customer’s orders on time, (Including Packing, Receiving and Vendors ships).

• Work with Sample request, Pick Slip, Engineering Global Mat.Req.

• Ability to see problems and fix it before order goes out the door.

• Create International Invoice for shipping outside the USA

• Provide Employee support and try to satisfied their requests

• Work with purges “Re-work” orders, scrap parts and etc!. 1998-2007 !Shop NBC! !Eden Prairie, MN

Warehouse Distribution:

• Perform picking, packing and shipping of company product

• Research and resolve lost product issues, problem orders solving, miss-ships returns handling

• QA Product Inspection and Enter to the Oracle System that company used

• Responsible for correcting inventory integrity concerns, data entry

• Process returns, Work with Defective product, wrong lot number process, RTV-(defective) ship back to vendor

1991-1998 !Telecom! Kant, Kyrgyzstan

Telegrapher (Clerk) / Customer Service:

• Calculated and audited department funds

• Published written telegrams for customers using Telecom operating system

• Collected payments from customers for long distance, telegrams, telephone service

!Skills:

• Knowledge of Oracle, Qantel, JDE computer system

• Microsoft Office: Excel, Word, Access, Outlook, Internet search

• Quality Assurance, Inspection

• Self and fast learning, Detail Oriented, Performs Process Accurately and Efficiently, Excellent Organizational Skills, Analytical, Highly Productive, Disciplined, Committed, Determined

Interests:

• Eager to learn and grow in the company

• Enjoy computer & documentation work

Education:

1981-1991 School # 3 Kant, Kyrgyzstan

High School diploma

2007-2008 !Hennepin Technical College! Minnesota

Customized Training Services

Computer, Microsoft programs courses:! !Excel, Word, Access and Outlook!.

Contact this candidate