Customer Service Representative

KYLE RIX

*** ******* ***** *****

Nashville, TN *7217

615-***-****, ****.***@*****.***

EDUCATION

A.S. Degree, Chattanooga State, Information Technology August 2005-May 2008

VMware VSP Certification, VMware

2013-Present

•HTML W3 School Certification, W3 Schools 2011-Present

•CompTIA A+, 2012 Certification

July 2013

ITIL, V3 Certification

November 2015

HSPD 12 Clearance

HDI Customer Service Representative February 2015

WORK HISTORY

Dell, Nashville, TN

November 2014-October 2016

Level 1 Support Analyst

Supported clients through phone and email communication Assisted in support GSA in basic user needs which include setting up network printers & trouble- shooting of basic system issues

•Assisted in troubleshooting GSA owned mobile devices on android and ios platforms Basic issues include troubleshooting wireless & data connectivity & guiding users on how to use their mobile platforms

•Troubleshooted cisco VPN issues with networking & user support, enabling users to work in the field

Tennessee Valley Authority, Chattanooga, TN

December 2013-May 2014

Level A Support Analyst

•Supported clients through phone and email communication

•Assisted in the migration of users from Windows XP to Windows 7, while supporting post-installa- tion issues

•Troubleshooted Juniper VPN issues with networking & user support, enabling users to work in the field and remote into office site

Airnet Group, Chattanooga, TN

November 2007 - September 2013

Level 1 Server Support

•Successfully set up FTP accounts within the Linus environment utilizing FTP software to transfer files

and Data types across the network to different directories and site setups. Equivalent knowledge of A Plus.

•Implemented Vsphere 5 solutions and VMware

•Set-up websites on Apache and Centos

•Implemented DNS records utilization and function, including setting-up reverse DNS and email records

•Troubleshooted website set-up issues, including setting and modifying configuration and implemen- tation of the site.

•Supported clients through phone and email communication SKILLS:

•Proficient of MS SQL and MySQL Database, including set-up and user access controls

•Knowledge of Linux, Centos, FreeBSD including troubleshooting of website setup issues, setting and modifying configuration, and implementation of the site.

•Proficient in basic SQL to work with data within the database.

•Configure & support cisco and juniper networking equipment

•Experienced in operating Mazak vertical tooling machinery to create parts for TVA and Rotech. Page 1 of 2

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