Customer Service Manager

***** ******* **** **.

Cypress, Texas *****

Cell : 832-***-****

E-mail: *********@*****.***

Mia N. Forest

Objective:

Continue to provide friendly and courteous customer service daily to incoming business clients.

Education:

1999 - 2003 Northbrook Senior High Houston, Texas

Diploma

Academics

Drill Team (2yrs)

(Jul 6, 2012 – Aug 15, 2012) Texas Department of Corrections Academy.

Work experience

10/2013 - Present McDonald’s Houston, Texas

Shift Manager

Responsible for maintaining a pre-shift check list

Set up the daily cash registers drawers with the proper daily cash for shift.

Supervise shift to make sure that there is enough staff available for the shift, and to also over see

any problems with a customer or employee.

Responsible for counting down the cash registers drawers at end of the shift.

8/2011 – 5/2012 Texas Department of Corrections (Ferguson Unit) Huntsville, TX

Correctional Officer 3

Responsible for taking count of all inmates upon arriving and leaving on shift

Monitoring inmates in their cells every 30 minutes

Periodally was required to do cell checks for inappropriate items that might be in the cells

of inmates such knifes, weapons etc.

On certain days worked central control opening and all shutting doors on the pacific

wing that you were assigned to.

3/2009 – 8/2010 IKEA Houston Houston, Texas

Cashier

Responsible for handling the daily exchange of cash and credit card transactions on a daily basis

Provided friendly and courteous customer service to incoming customers.

Also assisted in the as is Department doing mark downs on discontinue items, damaged warehouse items & also items returned back to the store.

11/2007 – 11/2008 Monterey Mushrooms Inc. Madisonville, Texas

Packer

Responsible for removing the prepackaged mushrooms off of the belt and placing them in shipping boxes to be shipped to the various customers.

Responsible for daily cleaning of work area and removal of all trash.

2/2007 – 5/2007 Target Houston, Texas

Sales/Backup Cashier

Unpacked new merchandise daily & restocked on floor.

Put return merchandise not purchased back to the correct location on sales floor

Responsible for keeping work area clean and merchandise off floor at all times.

Responsible for handling the daily exchange of cash and credit card transactions on daily basis.

Provided friendly and courteous customer service to incoming customers.

11/2004 – 1/2007 Popeye’s Chicken Houston, Texas

Cashier/Packer/Food Prep

On a daily basis, provide friendly and courteous customer service to incoming customers.

Responsible for handling the daily exchange of cash and credit card transactions for the Lobby registers or Drive through register.

Able to perform different positions as needed, Such as a Food Prep preparer which is responsible for the preparing and cooking of all side orders.

Able to take customers orders in a quick and precise manner for the Lobby and Drive through window.

Able to pack orders in a quick and precise manner for the front Cashiers or Drive through Cashier.

Responsible for daily stocking of all general supplies used in the work area and lobby.

Responsible for daily cleaning, sweeping and removal of all trash in the lobby and restroom areas.

Assisted the General Manager with special tasks when needed.

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