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Customer Service, Sales, Office Manager

Location:
Las Vegas, Nevada, United States
Posted:
January 25, 2017

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Lauren Calise

**** *. ****** **. # *** u Henderson, NV 89014 u (909) ***-**** u acyg1o@r.postjobfree.com

Objective

Administrative position which will allow me to illustrate my administrative, project management, customer service, organizational, and supervisory experience.

Profile

Extremely motivated, reliable, and amiable. Obtained an Associate in Arts college degree. Proficient in Microsoft Office and Sage Software. Trained to handle sensitive, confidential records discreetly and professionally. Established a history of producing accurate and timely reports meeting stringent policies and guidelines. Maintained several customer accounts, sales history, and inventory databases. Excel in deadline-driven environments. As a member of a Safety Committee, familiar with several OSHA regulations.

Skills Summary

Project Management

Prepare Reports/Presentations

Maintain Databases

Provide Calendar /Schedules

Typing Skills: 45 CWPM

Arrange travel / meetings

Marketing & Sales

Customer Service

Front-Office Operations

Data Entry

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Responsible for assigning and producing quality of work for small tasks and ongoing projects.

Prepare complex reports for customer accounts, ensuring proper pricing, inventory, sales history, and compliance information.

Maintain customer database with detailed sales history and estimated projected sales. Provide inventory reports to remove discontinued products, add new products by category, and maintain accurate and consistent price structure.

Keep accurate account of race schedules. Managed which employees were attending race events and prepared appropriate travel arrangements.

While working for RN Coder Bootcamp, I was responsible for booking hotels, airfare, rental cars, event space, catering, and work materials.

Managed over 70 customer accounts while providing excellent customer service. Knowledge of product, quick response, and exceptional follow up have encouraged my customers to come back.

Compose professional correspondence to all internal and external customers.

SALES AND MARKETING

Develop and implement strategic marketing plan for business:

Helped to create a marketing / training platform for our customers and vendors.

Developed new sales programs, bonus structures, returns and warranty guide, and promotional accounts guide.

Helped to create 18 page guide to accurately process returns. The new process allows us to track specific issues and resolve them quickly and efficiently.

4375 E. Sunset Rd. #514 u Henderson, NV 89014 u (909) ***-**** u acyg1o@r.postjobfree.com

Lauren Calise

Résumé, Page Two

Professional Experience, continued

SALES AND MARKETING

Assisted in creating a 9 page guide to accurately process promotional orders allowing us to accurately track promotional spending.

Aided in creating a new sales structure allowing the department to work as a team to achieve a group goal rather than individual performance structures.

Manage all aspects of day-to-day operations:

Maintain accurate records of website orders and mail orders.

Manage heavy phones, customer orders, and emails.

Supervision of three sales representatives and our receptionist.

Compliance with all EPA / CARB regulations.

Employment History

YOSHIMURA R&D – Chino, CA

Sales Manager, April 2015 – July 2016

Sales Supervisor, March 2011 – April 2015

Sales Representative, May 2006 – March 2011

* Resigned in July 2016 to relocate to Nevada due to husband receiving an exceptional job offer*

RN CODER BOOTCAMP – Upland, CA

Sales Manager, February 2005- May 2006

BLOCKBUSTER VIDEO – Chino Hills, CA

Customer Service Representative, October 2003- February 2005

UNIVERSITY OF LAVERNE – Upland, CA

Administrative Assistant, June 2003-August 2003

*Seasonal Job*

Education

CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO – San Bernardino, CA

Some coursework completed towards Bachelor’s Degree in Business Administration

CHAFFEY COMMUNITY COLLEGE – Rancho Cucamonga, CA

Associate in Arts, 2009

GLENN ROLLER INSTITUTE – Business Sales Development

Certificate, 2015

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Sage Software- MAS90

Sage Software- MAS200

4375 E. Sunset Rd # 514 u Henderson, NV 89014 u (909) ***-**** u acyg1o@r.postjobfree.com

Lauren Calise

Résumé, Page Three

References

PROFESSIONAL

Carlos Ramirez

General Manager, Asylum Motorcycles, Pomona

3964 E. Mission Blvd.

Pomona, CA 91766

Work: (626) ***-****

Cell: (626) ***-****

acyg1o@r.postjobfree.com

Douglas Wells

Technical / Sales Support, Yoshimura R&D, Chino, CA

5420 Daniels Street

Chino, CA 91710

Work: (909) ***-**** x.415

Cell: (562) ***-****

acyg1o@r.postjobfree.com

PERSONAL REFERENCE

Sierra Tucker

Friend

9200 Milliken Ave. Apt. 7112

Rancho Cucamonga, CA 91730

Cell: (909) ***-****

acyg1o@r.postjobfree.com

4375 E. Sunset Rd. #514 u Henderson, NV 89014 u (909) ***-**** u acyg1o@r.postjobfree.com



Contact this candidate