Lauren Calise
**** *. ****** **. # *** u Henderson, NV 89014 u 909-***-**** u acyg1o@r.postjobfree.com
Objective
Administrative position which will allow me to illustrate my administrative, project management, customer service, organizational, and supervisory experience.
Profile
Extremely motivated, reliable, and amiable. Obtained an Associate in Arts college degree. Proficient in Microsoft Office and Sage Software. Trained to handle sensitive, confidential records discreetly and professionally. Established a history of producing accurate and timely reports meeting stringent policies and guidelines. Maintained several customer accounts, sales history, and inventory databases. Excel in deadline-driven environments. As a member of a Safety Committee, familiar with several OSHA regulations.
Skills Summary
Project Management
Prepare Reports/Presentations
Maintain Databases
Provide Calendar /Schedules
Typing Skills: 45 CWPM
Arrange travel / meetings
Marketing & Sales
Customer Service
Front-Office Operations
Data Entry
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Responsible for assigning and producing quality of work for small tasks and ongoing projects.
Prepare complex reports for customer accounts, ensuring proper pricing, inventory, sales history, and compliance information.
Maintain customer database with detailed sales history and estimated projected sales. Provide inventory reports to remove discontinued products, add new products by category, and maintain accurate and consistent price structure.
Keep accurate account of race schedules. Managed which employees were attending race events and prepared appropriate travel arrangements.
While working for RN Coder Bootcamp, I was responsible for booking hotels, airfare, rental cars, event space, catering, and work materials.
Managed over 70 customer accounts while providing excellent customer service. Knowledge of product, quick response, and exceptional follow up have encouraged my customers to come back.
Compose professional correspondence to all internal and external customers.
SALES AND MARKETING
Develop and implement strategic marketing plan for business:
Helped to create a marketing / training platform for our customers and vendors.
Developed new sales programs, bonus structures, returns and warranty guide, and promotional accounts guide.
Helped to create 18 page guide to accurately process returns. The new process allows us to track specific issues and resolve them quickly and efficiently.
4375 E. Sunset Rd. #514 u Henderson, NV 89014 u 909-***-**** u acyg1o@r.postjobfree.com
Lauren Calise
Résumé, Page Two
Professional Experience, continued
SALES AND MARKETING
Assisted in creating a 9 page guide to accurately process promotional orders allowing us to accurately track promotional spending.
Aided in creating a new sales structure allowing the department to work as a team to achieve a group goal rather than individual performance structures.
Manage all aspects of day-to-day operations:
Maintain accurate records of website orders and mail orders.
Manage heavy phones, customer orders, and emails.
Supervision of three sales representatives and our receptionist.
Compliance with all EPA / CARB regulations.
Employment History
YOSHIMURA R&D – Chino, CA
Sales Manager, April 2015 – July 2016
Sales Supervisor, March 2011 – April 2015
Sales Representative, May 2006 – March 2011
* Resigned in July 2016 to relocate to Nevada due to husband receiving an exceptional job offer*
RN CODER BOOTCAMP – Upland, CA
Sales Manager, February 2005- May 2006
BLOCKBUSTER VIDEO – Chino Hills, CA
Customer Service Representative, October 2003- February 2005
UNIVERSITY OF LAVERNE – Upland, CA
Administrative Assistant, June 2003-August 2003
*Seasonal Job*
Education
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO – San Bernardino, CA
Some coursework completed towards Bachelor’s Degree in Business Administration
CHAFFEY COMMUNITY COLLEGE – Rancho Cucamonga, CA
Associate in Arts, 2009
GLENN ROLLER INSTITUTE – Business Sales Development
Certificate, 2015
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Sage Software- MAS90
Sage Software- MAS200
4375 E. Sunset Rd # 514 u Henderson, NV 89014 u 909-***-**** u acyg1o@r.postjobfree.com
Lauren Calise
Résumé, Page Three
References
PROFESSIONAL
Carlos Ramirez
General Manager, Asylum Motorcycles, Pomona
3964 E. Mission Blvd.
Pomona, CA 91766
Work: 626-***-****
Cell: 626-***-****
acyg1o@r.postjobfree.com
Douglas Wells
Technical / Sales Support, Yoshimura R&D, Chino, CA
5420 Daniels Street
Chino, CA 91710
Work: 909-***-**** x.415
Cell: 562-***-****
acyg1o@r.postjobfree.com
PERSONAL REFERENCE
Sierra Tucker
Friend
9200 Milliken Ave. Apt. 7112
Rancho Cucamonga, CA 91730
Cell: 909-***-****
acyg1o@r.postjobfree.com
4375 E. Sunset Rd. #514 u Henderson, NV 89014 u 909-***-**** u acyg1o@r.postjobfree.com