Administrative Assistant Office

Tiona Davis

Administrative Assistant/Office Manager

Baltimore, MD

**********@*****.*** - 443-***-****

Highly organized and detail-oriented Administrative Assistant with more than 7 years experience supplying administrative support to different level of executives. Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in- house and external phone.. Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality- focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.

Authorized to work in the US for any employer

WORK EXPERIENCE

Home Health Aide

Caring Hands - Baltimore, MD - August 2009 to June 2016 I assist elderly, mentally disabled, patients young but mostly older with everyday duties. I cook, clean, assist in bathing, clothing, read stories, plan activities and more. However, at this time I do not assist with errands unless they are close to where the client lives.

I always leave my clients with a positive outlook on life, even though things for them aren't normal, considering they are still people who deserves a chance at living life and enjoying it, through all there pain. I love what I do because I assist in anyway I can to make sure the clients life a little easier. Communication

Patience

Love

Data Reports

Incident Reports

Medical Reports- Med Intake

Office Manager

The Mark Group, llc - Baltimore, MD - December 2015 to April 2016 Tax Consultant and Preparer, Opening and Closing of store, Provided information to supervisors, co-workers by telephone, in-written form, email or in person, Preformed day to day administrative tasks such as maintaining files and processing paperwork, Provided clients with financial and tax related advice, Educated clients on tax options, Dealt in accounting and finance, handled payroll and petty cash, ran daily day to day operations Office Manager

Liberty Tax Service Corporation - Virginia Beach, VA - February 2014 to May 2015 Tax Consultant and Preparer, Opening and Closing of store, Provided information to supervisors, co-workers by telephone, in-written form, email or in person, Preformed day to day administrative tasks such as maintaining files and processing paperwork, Provided clients with financial and tax related advice, Educated clients on tax options, handled payroll

Office Supervisor Tax Consultant

Liberty Tax - Baltimore, MD - December 2013 to February 2014 Tax Consultant and Preparer, Opening and Closing of store, Provided information to supervisors, co-workers by telephone, in-written form, email or in person, Preformed day to day administrative tasks such as maintaining files and processing paperwork, Provided clients with financial and tax related advice, Educated clients on tax options, Dealt in accounting and finance

Receptionist

Heartland Home Foods - October 2013 to December 2013 Answered and quickly redirected up to 160 calls per hour. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Administrative Assistant

Vector Marketing - Nottingham, MD - January 2009 to March 2013 Managed office supplies, vendors, organization and upkeep Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Ordered and distributed office supplies while adhering to a fixed office budget.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office.

Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Obtained signatures for financial documents and internal and external invoices. Cashier

Edgewood Thrift Store - Edgewood, MD - August 2007 to December 2009 Answered questions regarding the store and its merchandise. Greeted customers

Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Administravtive Assistant

Rite Aid Distribution Center - Aberdeen, MD - February 2007 to December 2008 Redirected shipments en route in response to customer requests. Coordinated with freight forwarders to expedite international shipments. Tracked time spent on assignments each day for productivity reporting. Picked up incoming stock and delivered materials to designated locations. Interviewed potential employees

Distributed incoming mail to designated locations. Responded to telephone inquires.

Filing

Administrative Assistant

Maryland Transportation Administration - February 2004 to February 2007 Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. EDUCATION

Bachelor of Science in Pyschology

Colorado Technical University - Colorado Springs, CO 2014 to 2017

High School Diploma in Criminal Justice

Northern Senior High - Baltimore, MD

2002

ADDITIONAL INFORMATION

Skills

40 WPM typing speed

Professional phone etiquette

communication skills

Customer service-oriented

Team building

Invoice processing

Flexible

Accurate and detailed

Excellent planner and coordinator

Works well under pressure

Appointment setting

Multi-line proficient

Critical thinker

Filing and data archiving

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