Real Estate Sales Manager
Resume:
FREDERICK WALTER G. CARILLO
Lot *, Block *, Bankers Village, Exec. Row
Antipolo City, Philippines, 1870
+632- 697-3191/ +63-977-***-****
Date of Birth: November 15, 1979
**************@*****.***
WORK EXPERIENCES:
More Deals Realty in association with Crown Asia Properties and Robinsons Homes:
Sales Agent 2000 - 2004
Sales Manager 2013 - presently part time
Recruit new sales agents and train new sales agents in Basic Selling techniques from prospecting a customer to closing the sale.
Assists sales agents in providing interested customers, the latest properties available and in the best payment scheme for the customer to choose from.
Providing after sales service to customers like applications for water, light and other utilities; homeowner association dues and construction complaints, if any.
Providing monthly meetings with the agents for refresher training, identifying strengths and weaknesses, initiating buddy system between agents t improve those weaknesses
Accenture: Tier 2 Voip Implementation Engineer (Verizon)
September 12, 2011– April 19, 2013
Robinsons Cybergate Tower 2, EDSA cor. Pioneer Street, Mandaluyong City Philippines 1554
Responsible for logical configuration of network equipment via remote access
Provides WAN Point to Point IP address allocation and deployment for Internet Dedicated Access (IDA) under VOIP Platforms.
Establish a Session Initiation Protocol (SIP) Domain Trunking and SIP Signaling IP via Verizion VOIP Server Platform (Broadsoft)
Provides Provides Private Internet Protocol (PIP) /24 subnet allocation for VOIP IP Trunking.
Perform analysis and verification of various equipments that conforms with the VOIP design requirements such as; Port Speed (T1/E1,DS1, DS2, DS3, etc), and Gold CAR for VOIP BANDWIDTH, Toll free Access, Number of Concurrent Calls, and Line Port Assignment.
Provides Voice Codec allocation such as G.729 and G.711 for VOIP Platform
Supports customer activations and is responsible for configuration and adjustments as required by the customer
Sykes Asia: Technical Support Representative
January 11, 2007– January 7, 2011
2/F K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112
Proactive monitoring of AT&T customers that were provided with Frame Relay or MPLS service using the Customer Alarm Tracking System
Trouble ticket generation using Smart monitoring system or initial customer calls.
Initiate preliminary problem determination by remote accessing the Customer Edge router
Verify the network status and determine the appropriate priority action.
Informs customer that initial trouble shooting operation will be implemented like power verification, reseating of cables, etc.
Refer the problem to Local Exchange Carrier for loop testing and / or site dispatch.
Handles trouble shooting like voice (VOIP, PABX) and LAN (duplex mismatch) and Latency issues.
Determines whether to elevate the problem to Level 2 internal support.
Sitel Philippines, 25/F, Cybermall, Cyber 1 Bldg.
Eastwood, Bagumbayan, Quezon City
Customer Service Representative, August 14, 2005 – April 11, 2006
Assisting customers about billing and additional services provided by Simplus telecommunications based in Australia.
Technical Support Representative, January 11, 2005 – August 13, 2005
Providing Dell customers, assistance by troubleshooting their desktop computers through inbound calls over the phone.
Globalstride : Customer Care Specialist
March 1, 2004 - June 25, 2004,
29/F IBM Bldg., Eastwood, Libis, Quezon City
Provide free magazine subscription to customers via outbound call surveys.
EDUCATION:
Bachelor of Science in Business Administration
Major in Computer Application, 2001
De La Salle University College of Saint Benilde
Secondary, 1996
Don Bosco Technical Institute, Makati
Elementary, 1992
Don Bosco Technical Institute, Makati
OTHER SKILLS / CERTIFICATIONS:
CCNA / CCDA / CCNA Security Certified - CSCO11975221
Six Sigma Green Belt
ITIL Certified
REFERENCE:
Lenino Datu / Team Lead Accenture -***********@*****.***
Pilardo Dayot / Service Delivery Lead Network Services, Accenture Operations - *******.*.*****@*********.*** +63-917-*******
John Paul David / Team Lead, Accenture - *********@*****.***
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