FREDERICK WALTER G. CARILLO

Lot *, Block *, Bankers Village, Exec. Row

Antipolo City, Philippines, 1870

+632- 697-3191/ +63-977-***-****

Date of Birth: November 15, 1979

acyfuo@r.postjobfree.com

WORK EXPERIENCES:

More Deals Realty in association with Crown Asia Properties and Robinsons Homes:

Sales Agent 2000 - 2004

Sales Manager 2013 - presently part time

Recruit new sales agents and train new sales agents in Basic Selling techniques from prospecting a customer to closing the sale.

Assists sales agents in providing interested customers, the latest properties available and in the best payment scheme for the customer to choose from.

Providing after sales service to customers like applications for water, light and other utilities; homeowner association dues and construction complaints, if any.

Providing monthly meetings with the agents for refresher training, identifying strengths and weaknesses, initiating buddy system between agents t improve those weaknesses

Accenture: Tier 2 Voip Implementation Engineer (Verizon)

September 12, 2011– April 19, 2013

Robinsons Cybergate Tower 2, EDSA cor. Pioneer Street, Mandaluyong City Philippines 1554

Responsible for logical configuration of network equipment via remote access

Provides WAN Point to Point IP address allocation and deployment for Internet Dedicated Access (IDA) under VOIP Platforms.

Establish a Session Initiation Protocol (SIP) Domain Trunking and SIP Signaling IP via Verizion VOIP Server Platform (Broadsoft)

Provides Provides Private Internet Protocol (PIP) /24 subnet allocation for VOIP IP Trunking.

Perform analysis and verification of various equipments that conforms with the VOIP design requirements such as; Port Speed (T1/E1,DS1, DS2, DS3, etc), and Gold CAR for VOIP BANDWIDTH, Toll free Access, Number of Concurrent Calls, and Line Port Assignment.

Provides Voice Codec allocation such as G.729 and G.711 for VOIP Platform

Supports customer activations and is responsible for configuration and adjustments as required by the customer

Sykes Asia: Technical Support Representative

January 11, 2007– January 7, 2011

2/F K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112

Proactive monitoring of AT&T customers that were provided with Frame Relay or MPLS service using the Customer Alarm Tracking System

Trouble ticket generation using Smart monitoring system or initial customer calls.

Initiate preliminary problem determination by remote accessing the Customer Edge router

Verify the network status and determine the appropriate priority action.

Informs customer that initial trouble shooting operation will be implemented like power verification, reseating of cables, etc.

Refer the problem to Local Exchange Carrier for loop testing and / or site dispatch.

Handles trouble shooting like voice (VOIP, PABX) and LAN (duplex mismatch) and Latency issues.

Determines whether to elevate the problem to Level 2 internal support.

Sitel Philippines, 25/F, Cybermall, Cyber 1 Bldg.

Eastwood, Bagumbayan, Quezon City

Customer Service Representative, August 14, 2005 – April 11, 2006

Assisting customers about billing and additional services provided by Simplus telecommunications based in Australia.

Technical Support Representative, January 11, 2005 – August 13, 2005

Providing Dell customers, assistance by troubleshooting their desktop computers through inbound calls over the phone.

Globalstride : Customer Care Specialist

March 1, 2004 - June 25, 2004,

29/F IBM Bldg., Eastwood, Libis, Quezon City

Provide free magazine subscription to customers via outbound call surveys.

EDUCATION:

Bachelor of Science in Business Administration

Major in Computer Application, 2001

De La Salle University College of Saint Benilde

Secondary, 1996

Don Bosco Technical Institute, Makati

Elementary, 1992

Don Bosco Technical Institute, Makati

OTHER SKILLS / CERTIFICATIONS:

CCNA / CCDA / CCNA Security Certified - CSCO11975221

Six Sigma Green Belt

ITIL Certified

REFERENCE:

Lenino Datu / Team Lead Accenture -acyfuo@r.postjobfree.com

+63-971-*********

Pilardo Dayot / Service Delivery Lead Network Services, Accenture Operations - acyfuo@r.postjobfree.com +63-917-*******

John Paul David / Team Lead, Accenture - acyfuo@r.postjobfree.com

+63-917-*******

Contact this candidate