Customer Service Assistant

christopher Mcphaul

**** ******* ****** **

******************@*****.***

Cell: 202-***-****

PROFESSIONAL EXPERIENCE

Tropicaliadc

Assistant Security

Washington, DC

Since march 2015

Assist with setting up the venue and the lights/

Maintaining and assts with different employees shifts.

Maintaining important documents.

Assistants with defuse different situations in the venue.

Cobalt DC Washington, DC

Leading Unarmed Security Officer Since April 2012

Plan and direct, security activities to safeguard company assets, employees and guests

Patrol all areas of the property, defuse guest/employee disturbances

Respond to accidents, safety concerns and medical incidents as required

Conduct investigations, gather evidence, and conduct interviews with relevant parties

Significant Achievement: Assistant Shift Supervisor for 10 staff during Managers absence

First World Security Washington, DC

Unarmed Security Officer August 2011-April 2012

Respond to emergency calls including medical, fire and damage to property.

Maintained Daily Activity Reports, Incident Reports, Accident Reports, Hazard Reports, and Condition Reports

Assisted with reasonable, non-security customer service requests

DC Department of Employment Services Washington, DC

Receptionist, Public Affairs Division April 2010-August 2011

Greeted and directed visitors and vendors to the appropriate location

Operated telephone console and pager system

Received and relayed messages promptly and courteously to the appropriate offices

Assistant Director, Youth Program August 2009-April 2010

Assisted in preparing education and outreach program materials

Counseled long-term and short term activity leaders

Participated in marketing via flyers, forms and phone calls to staff, volunteers, families, and other organizations

Assisted the Program Director with reports and proposals

Unarmed Security Specialist April 2008-August 2009

Controlled access to restricted office areas by inspecting ID and issuing visitor passes

Maintained information security by verifying security clearance badges

Responded to security and safety emergencies during duty hours

Conducted foot patrols of the inside and the perimeter areas

EDUCATION

Sanford Brown College McLean, VA

A.A.S Criminal Justice 2011

Contact this candidate