Customer Service Administrative Assistant
Resume:
Sonja Ridley
**** **** ********* ******~ Apt. ***1
Detroit, Michigan 48214
***********@*****.***
PROFILE
Energetic, results/detail-oriented, also team-spirited professional known for dependable work in administrative assistant and in the financial industry. I am Resourceful, patient, and highly ethical with a strong work ethic. Creative thinker and quick problem solver while dealing with new concepts, systems, and procedures. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond positively to demanding situations. Excellent computer, communication, and office support skills. Well known by management as someone who “gets things done” and acknowledged for speed, accuracy, quality work, and outstanding customer service skills.
Recognized for
Competency and thoroughness Organizational Skills Patience and Composure Outstanding Customer Service Skills Work Well Under Pressure Upbeat and Positive Attitude Going above and beyond requirements Strong Communication Skills SKILLS
Microsoft Office Applications: (Excel, Word Perfect, PowerPoint, Publisher and Outlook). Internet, Intranet and E-mail. OFFICE
Ten-Key Cash Register Accounts Payable & Receivable Balanced General Ledger Bank Reconciliation’s Proof transactions for discrepancies Reviewed billing statements, charges, bank statements, & accounting concerns
EDUCATION
2015-Present Baker College Allen Park, Michigan
Associates in Expected Graduation Date: May, 2019
Health Information Technology
2009-2011 Marygrove College Detroit, Michigan
EMPLOYMENT HISTORY
Faith In The Son Ministries Detroit, Michigan 2013-2017 Office Manager/Administrative Assistant/Case Manager Coordinated the supportive services.
Prepared and reviewed reports and schedules to ensure accuracy and efficiency.
Acquired, distributed and stored supplies.
Analyzed internal processes and recommend and implemented procedural or policy changes to improve operations.
Maintained and updated filing, inventory, mailing, and database systems.
Communicated with individuals to answer questions, disseminate or explain information and address complaints.
Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.
Resolved complaints or answered questions regarding policies and procedures.
Supervised the work of office to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Used computers for various applications, such as database management or word processing.
Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
Created, maintained, and entered information into databases.
Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material.
Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Counseled individuals regarding issues of unemployment.
Interviewed clients individually assessing their situations to determine which job will be suitable for them.
Maintained case history records and prepared reports.
Counseled clients regarding issues that may occur on the job.
AmericorpVISTA ~ Volunteering in Service to America Pontiac/Redford, Michigan 2010-2012 The Resource Network ~ Case Manager/ Administrative Assistant Food Assistance, Education and Training Program (FAE&T)
Found resources for clients such as obtaining Identifications, social security cards and finding housing.
Assisted in finding employment and restructuring resume.
Put together excel spreadsheets to keep track of clients that were on parole or probation and how many parole and probation officers were serviced.
Kept filing in order.
Kept up with who received what type of supportive services such as how many bus tickets were given, how many clothing vouchers were given for each month, bus passes and gas cards.
Case noted all information concerning clients; attendance, any issues they may have had, any assistance they may have received and when clients completed the program successfully or not.
Assisted clients with finding employment by making sure that they fit the requirements of the employer.
Assisted with setting up job fairs for clients to meet the employers in a friendly setting.
Restructured resume for clients.
Made calls to missing clients to keep up with attendance and participation numbers.
Answered multiple phone lines.
Assisted with formatting letterheads, letters, PowerPoint presentations, brochures and flyers.
Assisted in preparing and serving lunch for participates.
Kept inventory of items needed to prepare and serve the lunches.
Kept a log of what was served each day and how many clients were served.
Kept supervisor on schedule with appointments.
Scheduled appointments for supervisor and participated in meetings. AmericorpVISTA ~ Volunteering in Service to America
Helped with setting up a walk-a-thon for literacy for the Kaizen Corporation for Children and Families.
Participated and volunteered in the Martin Luther King Jr. celebration at the Southfield Pavilion in 2011.
Participated and volunteered as a concession servicer at the DTE Concert Series and the Palace of Auburn Hills to raise money for literacy for the Kaizen Corporation for Children and Families Participated in setting up an essay contest from the ages of 5-18 for Martin Luther King, Jr. Day.
Helped with scoring chart, the requirements for the actual contest, due date when to turn in project.
Participated in picking the winner in each grade group and who could win the ultimate prize.
Anchor Staffing Redford, Michigan 2007-2009
The Resource Network ~ Job Club Assistant ~ Job, Education and Training Program (JET)
Kept records and prepare reports for management concerning clients. Interviewed individuals to compile information on social, educational, criminal history.
Provided information and refer individuals to public or private employers.
Advised clients regarding employment they are interested in and also that may be most suitable for them.
Overseen day-to-day activities, such as how long the client is on the internet filling out applications and doing cold calls.
Monitored to ensure cleanliness facility and guidelines are met for clients receiving services.
Assisted clients with the restructure of their resume.
Hollingsworth Logistics Management-Warehouse Clerk
Recorded data, such as quantities, was the order completed or not, and the date and hour the order was filled.
Photocopied the data and saved it in to the computer system for recovery.
Observed and monitored information printed on paper as well as in the computer system to ensure accuracy.
Check ‘N Go Redford, Michigan 2001 – 2006
Customer Service Representative
Conferred with customers by telephone or in person in order to provide information about products and services, took information over the phone for processing of application or cancel accounts, and obtained details of complaints.
Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments as well as actions taken.
Determined charges for services requested, collected payments, and/or arrange for billing.
SPECIAL RECOGNITION AND HONORS
Volunteer for Resource Network-Professional Work Experience assisting customer’s in the Work First program to prepare them for employment.
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