Sales Quality Assurance

Rupal Garg

**** ******** **** *** **** Plano,Texas(75024)

469-***-**** *********@*****.***

Skills

Salesforce.com Administrator Certified

Salesforce Configuration

ServiceMax Development

Service Cloud Development, Sales Cloud

Salesforce Communities

Integrations (Salesforce, Informatica, Teradata)

Design and Build specifications

Center of Excellence(Battecards, POVs)

Technical BA/Project Management

System testing/Troubleshooting

Team Management

Sales Pursuit Management(Pre-Sales)

Solution Designs and Effort Estimation

Eloqua development and design

Visio

Radian 6 development

Defect Management,Quality Assurance

Agile methodology

Experience

Capgemini

June 2013 – Nov 2016

Senior Consultant

Functional lead responsible for gathering requirements, driving design sessions and guiding/delivering the functionality for Salesforce.com

Implemented a managed package (ServiceMax) to better schedule field service engineers and allow them to work via mobile devices even when they are offline

Led offshore team during configuration, testing and assuring accuracy and guaranteed deliverables were met on time

Collaborated with C level executives and SMEs in blueprint workshops, one on one meetings to gather requirements and specifications of the client

Worked on the functional documents- Functional Specification document, Build specifications, Design Specifications and Module Tests

Won business on Pre-Sales functions by responding to RFPs through Solution Design and Effort Estimation across domains for Salesforce.com and Eloqua

Worked with the Account team to gather the business process specifications and simulate the solutions in SFDC for Client demos

Infosys Technologies Limited Ltd

24 months (June 2009 - June 2011)

Designed and worked on applications with the Communication Media Entertainment Department

Mentored the development and support of Interactive Voice Response application for BNSF Railways and handled the responsibility to coordinate with the Client side designers and onsite coordinators

Handled additional responsibility of Configuration Controller managing internal audits and managed to bring the project from CMMI Level 3 to CMMI Level 4

Education

Qualification

Institute / Organization

Board / University

Year

% / CGPA

MBA

NMIMS,Mumbai

NMIMS

2013

3.15/4

B.Tech (Comp)

College Of Engineering Roorkee,Roorkee

U.P.T.U

2009

77.3%

XII

St. Ann’s SR. SEC.School, Roorkee

CBSE

2005

83.4%

X

St. Ann’s SR. SEC.School,Roorkee

CBSE

2003

87.8%

Achievements

ReceivedAcademic Excellence scholarship for securing 1st position in graduation college,2007-08

Received Academic Excellence scholarship for securing 2nd position in graduation college,2005-06

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