Customer Service Representative

TAYLOR WILLIAMS

**** *** ******** ***** ******* IRVING, TEXAS, 75360 (870) 413 - 0526 ******************@*****.***

WORK EXPERIENCE

Bank of America, Dallas, TX

Customer Service Representative/Inbound-Outbound May 2014 - Present

Responsible for fielding in-bound calls from customers or authorized third parties regarding all mortgage origination, closing, and general servicing questions.

Provided excellent customer service and knowledgeable responses to resolve customer concerns.

Researched account inquiries, resolution options, as well as quality control efforts to ensure Customer receives leveled service and satisfaction.

Arkansas Department of Corrections, Tucker, AR

Correctional Officer May 2012 – April 2014

Supervised inmates in a maximum security prison.

Ensure the safety of my coworkers, other inmates, and surrounding community.

Keep an accurate count and knowing the whereabouts of all inmates assigned to my post.

Monitor the daily activities of inmates and supervising daily housekeeping and personal hygiene.

Maintained call volume as well as monitor incoming/outgoing calling times and schedules.

Walmart Supercenter, Pine Bluff, AR

Call Center/Customer Service, September 2005 – May 2012

Assist facility manager with new hire orientation, provide and supported the implementation of business solutions.

Ensured guest satisfaction during all aspects of their shopping experience.

Handled guest complaints and compliments in a timely manner.

Promoted teamwork in recognizing the needs of customer for overall satisfaction.

EDUCATION

ENGLAND HIGH SCHOOL, ENGLAND, AR

High School Diploma, May 2010

Contact this candidate