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Administrative Assistant

West Allis, Wisconsin, United States
January 23, 2017

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Erin C Jarnagin

***** ***** ****

Caledonia, WI. 53108


Summary of Qualifications

Extensive experience and success in Customer Service and Management

Proficient in Microsoft Office: Word, Excel, Outlook. Ability to learn and implement new software applications.

Employers’ enjoyed revenue increases: Sunrise (20%-30%) due to professional service to customers; Vic’s became profitable due to revamping the business.

Proven leadership, concise communications, and meticulous attention to detail. Prioritize multiple projects to comply with time constraints.

Employment History

Health Care Associate

Private Citizen, West Allis, WI June, 2013 – March, 2016

Caught instances of medication duplication due to different generic names.

In charge of all medical billing; payments, referrals, and insurance coverage issues.

Primary goal: She was able to stay at home for the rest of her life.

Customer Service Associate

Sunrise Restaurant LLC. South Milwaukee, WI April, 2010 – May, 2013

Improved work-place environment by encouraging dialog among the entire staff.

Trainer and mentor; emphasis on quality of service and products delivered to clients

Repeat business and built-up clientele improved revenue for me and my employer

General Manager

Vic’s Clique, Cudahy, WI June, 2002 – Sept. 2008

Hired/trained new employees: job skills, Alcohol service laws and liability.

Implemented computer system for record management; ap/ar, payroll, order invoices, stock. Better accuracy and speed of retrieval.

Turned a failing business into a profitable pub. Well trained staff, quality control, more variety, and reintroduced live music venues.

Peer Counselor/Office Assistant

University of Wisconsin, Milwaukee, WI August, 1998 – May, 2000

Advised returning students about degrees, schools, financial aid, school fees.

Entered and retrieved data from school mainframe; input grades, academic and graduation standing. Confidentiality and accuracy were essential.

Produced and distributed mailings, reports, answered phones. Office equipment.


University of Wisconsin, Milwaukee, WI

Bachelors of Business Administration

Phi Theta Kappa Honor Society. 150+ credits; 80 advanced achievement credits

Extra coursework in Mathematics and Natural Sciences

Volunteer work in counseling, basic computer skills, and assisting job-seekers with on-line applications. When people had to use kiosks, most of them were not user-friendly.

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