Administrative Assistant
Resume:
Erin C Jarnagin
Caledonia, WI. 53108
***********@*******.***
Summary of Qualifications
Extensive experience and success in Customer Service and Management
Proficient in Microsoft Office: Word, Excel, Outlook. Ability to learn and implement new software applications.
Employers’ enjoyed revenue increases: Sunrise (20%-30%) due to professional service to customers; Vic’s became profitable due to revamping the business.
Proven leadership, concise communications, and meticulous attention to detail. Prioritize multiple projects to comply with time constraints.
Employment History
Health Care Associate
Private Citizen, West Allis, WI June, 2013 – March, 2016
Caught instances of medication duplication due to different generic names.
In charge of all medical billing; payments, referrals, and insurance coverage issues.
Primary goal: She was able to stay at home for the rest of her life.
Customer Service Associate
Sunrise Restaurant LLC. South Milwaukee, WI April, 2010 – May, 2013
Improved work-place environment by encouraging dialog among the entire staff.
Trainer and mentor; emphasis on quality of service and products delivered to clients
Repeat business and built-up clientele improved revenue for me and my employer
General Manager
Vic’s Clique, Cudahy, WI June, 2002 – Sept. 2008
Hired/trained new employees: job skills, Alcohol service laws and liability.
Implemented computer system for record management; ap/ar, payroll, order invoices, stock. Better accuracy and speed of retrieval.
Turned a failing business into a profitable pub. Well trained staff, quality control, more variety, and reintroduced live music venues.
Peer Counselor/Office Assistant
University of Wisconsin, Milwaukee, WI August, 1998 – May, 2000
Advised returning students about degrees, schools, financial aid, school fees.
Entered and retrieved data from school mainframe; input grades, academic and graduation standing. Confidentiality and accuracy were essential.
Produced and distributed mailings, reports, answered phones. Office equipment.
Education
University of Wisconsin, Milwaukee, WI
Bachelors of Business Administration
Phi Theta Kappa Honor Society. 150+ credits; 80 advanced achievement credits
Extra coursework in Mathematics and Natural Sciences
Volunteer work in counseling, basic computer skills, and assisting job-seekers with on-line applications. When people had to use kiosks, most of them were not user-friendly.
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