Georgeanna Tilghman

** ******* ******

Ewing, NJ 08628

Phone: 609-***-****

Email: acyfn5@r.postjobfree.com

OBJECTIVE

I am seeking a full-time position with a company to demonstrate my expertise as well as enhance my work experience.

PROFESSIONAL EXPERIENCE

SSAT Enrollment

Customer Service Representative

Skillman, NJ 10/2016-Current

Provided customer service over the phone assisting with registration and viewing scores

Researched and resolved inquires, via phone and email

Cenlar FSB Ewing, NJ 08/2015 09/2016

Customer Service Representative

Provided first call resolution and root cause analysis

Researched and resolved inquires, via phone or email correspondences

Handled all level of mortgage servicing inquiries

Educational Testing Services Ewing, NJ 09/2012 10/2014

Customer Service Representative

Provided customer service over the phone assisting future teachers

Tracked received data and source documents

Documented all calls received

Bryce’s Auto Shop Lakewood, NJ 01/2012 – 07/2012

Secretary

Answered incoming phone calls

Greeted and assisted customers

Processed customer transactions

Taco Bell Ewing, NJ 01/2012 07/2012 Cashier

Managed cash register

Processed customer orders

Ensured each customer received outstanding service

CORE STRENGTHS

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Inventory control familiarity

Telephone inquiries specialist

Telecommunication skills

Microsoft Office

Can operate a cash register

Great interpersonal skills

Types 55 wpm

Exceptional Multi-Tasking Skills

Customer service expert

Problem solving

EDUCATION

South Hunterdon Regional High School

Lambertville, NJ 08530

GED Certificate 2012

The Lab, Paul Mitchell Partner School

Ewing, NJ 08628

Cosmetology Certificate 2015

REFERENCES

Dani Reynolds-Miller

609-***-****

Monique Cooper-Bess

267-***-****

Andre Alford

267-***-****

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