Customer Service Representative
Resume:
Georgeanna Tilghman
Ewing, NJ 08628
Phone: 609-***-****
Email: ******************@*****.***
OBJECTIVE
I am seeking a full-time position with a company to demonstrate my expertise as well as enhance my work experience.
PROFESSIONAL EXPERIENCE
SSAT Enrollment
Customer Service Representative
Skillman, NJ 10/2016-Current
Provided customer service over the phone assisting with registration and viewing scores
Researched and resolved inquires, via phone and email
Cenlar FSB Ewing, NJ 08/2015 09/2016
Customer Service Representative
Provided first call resolution and root cause analysis
Researched and resolved inquires, via phone or email correspondences
Handled all level of mortgage servicing inquiries
Educational Testing Services Ewing, NJ 09/2012 10/2014
Customer Service Representative
Provided customer service over the phone assisting future teachers
Tracked received data and source documents
Documented all calls received
Bryce’s Auto Shop Lakewood, NJ 01/2012 – 07/2012
Secretary
Answered incoming phone calls
Greeted and assisted customers
Processed customer transactions
Taco Bell Ewing, NJ 01/2012 07/2012 Cashier
Managed cash register
Processed customer orders
Ensured each customer received outstanding service
CORE STRENGTHS
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Inventory control familiarity
Telephone inquiries specialist
Telecommunication skills
Microsoft Office
Can operate a cash register
Great interpersonal skills
Types 55 wpm
Exceptional Multi-Tasking Skills
Customer service expert
Problem solving
EDUCATION
South Hunterdon Regional High School
Lambertville, NJ 08530
GED Certificate 2012
The Lab, Paul Mitchell Partner School
Ewing, NJ 08628
Cosmetology Certificate 2015
REFERENCES
Dani Reynolds-Miller
Monique Cooper-Bess
Andre Alford
Contact this candidate