Customer Service State University
Resume:
Ralph H. Liggins Jr.
**** * ******* *** ******* IL. 60628
773-***-**** **********@*****.***
EDUCATION
Chicago State University, Graduate Program in Education - Expected Graduation December 2018
Chicago State University, Bachelors of Arts - 2012: Business Management/Human Resource Management,
Relevant Coursework: Elementary Education, Philosophy, Psychology, Humanities, English, Reading, Social Science, Natural Science, Business Management, Human Resources Management, Principles of Management, CMAT - Communication Media Arts Theater
SKILLS
Management/Leadership * Communication * Customer Service * Interpersonal abilities * Research * Training and Development * Planning/Organizing * Critical Thinking * Microsoft Office * 10-Key * 45 WPM
WORK & LEADERSHIP EXPERIENCE
2010 - 2015 Illinois Action for Children Chicago, IL
Family Resource Specialist
Assist and facilitate family eligibility for specific programs based on federal, state regulations and policies.
Assess needs of families and children from diverse cultural backgrounds utilizing appropriate interview techniques and a variety of methods and tools.
2008 - 2010 The Salem Group Chicago, IL
Supervisor/Customer Service
Responsible for recruitment and staffing logistics, employee services and counseling issues in a diverse and dynamic environment.
Provided input into the policies, procedures, budget and organization development.
2002 – 2008 The City Colleges of Chicago Chicago, IL
Program Director/HR Generalist
Supervised employees, prepared work schedules, establish work priorities and work assignments, trained and scheduled new employees.
Use quality control measurements to ensure effective, efficient and professional services.
ACTIVITIES & HONORS:
Dean’s List 2011 * National Honor Society * Thurgood Marshal Fellow * Teacher Quality Retention Program 2013, 2014, 2015, 2016 * Thurgood Marshall College Fund Leadership Institute 2013 & 2014 * WKKC/WCSU/Dusty Radio 1390/WOSD Radio Personality
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