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Customer Service Microsoft Office

Plano, Texas, United States
January 23, 2017

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Abraham Ghebreselassie

**** *.********** **, *******, TX 75042

214-***-**** cell


* ****** ** ************ ** experience supporting employees with Networking issues, Technical, and Technical Customer, for 1st Tier Customer Service Support.

Excellent communication and interpersonal skills, with ability to interface and support business leads.

Technical Skills Software/Hardware:

LAN/WAN: Windows Server 2008, (TCP/IP) protocols.

Extensive problem solving skills of critical issues relating to a variety of latest hardware platforms.

Computer Repair, and Virus Removal.

DOS, Win 95/98/2000/XP Windows 7 and Windows 8.1 based PCs, Microsoft Office 2010

Routers, Switches and Networks related peripherals.

Asset management of company equipment.

Professional Experience:


Richardson, TX Feburary 2016 Feb 2017


- Bakery clerk

- bake and packaging items.

UPS Parcel Specialist

Dallas TX August 2015- Dec 2015

- Mail Sorter

- Process

- Package mails to be transport

Computer Technician (Tech Dog Online Plano, TX) August 2014 - Dec 2014

Emulate and repeat technical problems

Repair scanners and other misc. items such as Label printers.

Installing and Reinstalling Operating System.

Receive and Ship electronic items to customers.

Take part in the redesigning of applications and other software s

Provide advice and training to users

Allstate April 2014 July.2014

PC Repair Technician/Desktop Support

Supported Window XP, 2000, Windows 7, Win 8, Win 8.1 and Images of new Desktops, and Laptops.

Configure, Setup, and troubleshoot network connection.

Supported Mobile devices including Android.


University of North Texas Denton, TX August 2008- May,2011

Richland College Dallas, TX April 2004 May. 2007

Lake Highland High School Dallas, TX Aug .1999 May.2003

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