Abraham Ghebreselassie
**** *.********** **, *******, TX 75042
214-***-**** cell
acyfkm@r.postjobfree.com
Summary:
* ****** ** ************ ** experience supporting employees with Networking issues, Technical, and Technical Customer, for 1st Tier Customer Service Support.
Excellent communication and interpersonal skills, with ability to interface and support business leads.
Technical Skills Software/Hardware:
LAN/WAN: Windows Server 2008, (TCP/IP) protocols.
Extensive problem solving skills of critical issues relating to a variety of latest hardware platforms.
Computer Repair, and Virus Removal.
DOS, Win 95/98/2000/XP Windows 7 and Windows 8.1 based PCs, Microsoft Office 2010
Routers, Switches and Networks related peripherals.
Asset management of company equipment.
Professional Experience:
Albertson
Richardson, TX Feburary 2016 Feb 2017
- Bakery clerk
- bake and packaging items.
UPS Parcel Specialist
Dallas TX August 2015- Dec 2015
- Mail Sorter
- Process
- Package mails to be transport
Computer Technician (Tech Dog Online Plano, TX) August 2014 - Dec 2014
Emulate and repeat technical problems
Repair scanners and other misc. items such as Label printers.
Installing and Reinstalling Operating System.
Receive and Ship electronic items to customers.
Take part in the redesigning of applications and other software s
Provide advice and training to users
Allstate April 2014 July.2014
PC Repair Technician/Desktop Support
Supported Window XP, 2000, Windows 7, Win 8, Win 8.1 and Images of new Desktops, and Laptops.
Configure, Setup, and troubleshoot network connection.
Supported Mobile devices including Android.
Education:
University of North Texas Denton, TX August 2008- May,2011
Richland College Dallas, TX April 2004 May. 2007
Lake Highland High School Dallas, TX Aug .1999 May.2003