Customer Service Representative
Resume:
Tomikka Y. Johnson-Pershard
Lincoln Park, MI 48146
Objective:
To obtain a position within your company in which I can utilize my combined
Experience of Customer Service, Cash Handling and Data Entry to achieve success
And promotion and to utilize my knowledge within your company to bring overall
Success.
Skills:
Ability to type 40wpm, 10-key calculator and proficient in Microsoft Office Suite. With the ability to work duel computer screens with head set.
Experience:
Detroit Public School District
Downtown Detroit, MI 48207
Supervisor- Anita Brinkley
August 29/2016-December 2/2016 (Temporary Job)
Customer service specialist, service desk reset passwords, remote into computers to troubleshoot, take parent and employee complaints, take facility and transportation calls, and put in service tickets for all repairs
Information center/Wayne Metro
Taylor, MI 48180
Human Resources
Customer Service Representative
March 23, 2014-January 08,2016(Laid Off)
Screens incoming calls for eligibility requirements for Wayne Metro Programs including: verifying personal job and financial requirements, data entry, inputting all information from client into data base.
Quicken Loans
Detroit, MI 48226
Supervisor- Johnathon White
Client Closing care Representative
October 2012-April 2013
Call clients across the US to schedule closings in all call center environment inbound and outbound.
Verifying information including personal, job financial, and location
Data entry inputting all information from client into the system
Use computer tracking software to schedule closings
Paradise-Metro Ventures
Romulus, MI 48174
Headquarters-734-***-****
Supervisor- no longer present. Stores are closed.
October 2011-August 2012
Cash handling, customer service nightly paperwork and counting cash.
Cashland Financial Services
Taylor, MI 48180
No longer open for service.
Customer Service Representative
October 2006-February 2010
Handled various cash transactions; Loans, money orders, and check cashing
Answered multiple phone lines to assist customers on a daily basis
Oversaw and administered the marketing and advertising process
Education:
Graduated: Southwestern High School 1989
Baker College- 2011-2013
4500 Enterprise Dr.
Allen Park, MI 48101
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