Customer Service Insurance

JADE GOULD

***** *********** ******* ******* ** *7014

504-***-**** **********@*****.***

OBJECTIVE

To obtain a job that I may utilize my skills, experience and education. To gain more experience to become a leader in whatever area I am working. I am goal oriented, dependable, and very focused to be a great asset to the company in which I'm working.

EXPERIENCE

ESG Call Center

Call Centre Agent June 2015-Present

Took Inbound calls on behalf of CVS Pharmacy to complete certain task as:

Changing Insurance information

Refilling medication in the system

Giving medication overrides

Answering any questions the pharmacy tech might have

Insurg Call Center

Call Centre Agent January 2013-May 2015

Took Inbound and Outbound calls for major phone companies to help customers

Make a insurance claim for broken stolen phones

Provide a world-class customer service experience for our customers by answering questions and diffusing frustrations.

Build trust with our customers and provide quality results in an efficient manner

EDUCATION

August 2013-2015 Trinity Washington University Washington D.C.

Major- Psychology

Minor - Business

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