Manager Management

ESTHER SCHERER

PROJECT MANAGEMENT § TECHNICAL TEAM LEADERSHIP § CLIENT INTERFACE § CONTINUOUS IMPROVEMENT

Lakewood, CO § 303-***-**** § acyfdt@r.postjobfree.com

PROFILE

Accomplished manager and key driver of high-performance operations, specializing in technical team supervision and project leadership. Demonstrated career success optimizing AT&T network operations and executing mission-critical enterprise initiatives.

Deliver added value by leveraging extensive applied experience and expertise in project plan development/management, work prioritization, task delegation, and problem solving. Proven track record of achievement meeting business objectives.

Hands-on, action-oriented management style complements ability to lead teams, ensuring timely quality deliverables. Recognized for excellent stakeholder management skills and role facilitating cross-functional communication and collaboration.

Excel in high-volume, client-facing environments, swiftly and efficiently responding to change to maintain seamless functions. Experience serving as an escalation manager, administering work requests for high-profile customers, and primary project contact.

CORE COMPETENCIES

Employee Cross-Training Resource Allocation § Optimization Performance Tracking § Metrics

Compliance § Adherence Process Improvements § Best Practices Incident § Problem Management

Needs Assessment § Planning Multidisciplinary § Cross-Functional Collaboration Third-Party Vendor Relationships

PROFESSIONAL HISTORY

AT&T § Denver, CO 01/2000 - 12/2016

Manager at Network Operations Center (01/2006 - 12/2016)

Optimized the AT&T Network at DS0 and T1 levels by effectively leading a high-performance team of technicians in initiatives and task completion.

Consistently achieved goals and ensured quality service by accurately prioritizing incoming workloads. Tracked on-time performance metrics and adjusted resources to continuously meet and exceed targets.

Maintained productivity and alignment with strategic objectives by accommodating changing work priorities and reassigning employee resources and workloads.

Recognized for accomplishing targets and surpassing goals. Teamed with peers to manage programs toward exceeding objectives.

Delivered key contribution to meeting annual financial objectives by effectively managing work drivers.

Expanded resource capabilities by cross-training technicians in multiple functions.

Ensured effective communication with strategic organizational partners through daily interface.

Access Network Engineer (01/2003 - 01/2006)

Spearheaded planning and implementation of dedicated high-capacity access between point of interface (POI) and the Local Serving Office for switched and special services.

Reduced access costs by proactively initiating projects to roll and disconnect capacity to optimize the network.

Initiated DS3 and muxed DS1 access requests for projects and growth. Assigned optical TDI for new requests.

Continually met new project demands by responding to APRN, Big Dawg, exception handler, and TFAS requests and ordering capacity.

Systematically analyzed and reserved capacity for switch projects.

Local Service Access Management (01/2000 - 01/2003)

Resolved directory listing issues through effective interface with AT&T Broadband and Qwest.

Enhanced transparency and communication between the two carriers by conducting weekly conference calls and attending Qwest Change Management Process (CMP) monthly meetings.

Improved the directory listing process by submitting change requests on behalf of Broadband to Qwest.

Delivered critical contribution to AT&T Consumer Services’ (ACS) successful market entry.

EDUCATION & PROFESSIONAL DEVELOPMENT

Associate Degree in Electrical and Electronic Engineering

Training: Technology Transformation Track Badge § Network Transformation Track Badge

Technical Skills: MS Windows § MS Office Suite

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