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Sr. IT Support

Euclid, Ohio, United States
January 23, 2017

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**** *. ***** ****** 216-***-****

Euclid, OH 44132


Experienced IT Professional seeking to become a member of a team within a stable organization, where my skills and abilities will be a contribution to the goals of the organization.


Solutions-focused, team oriented with broad-based experience and hands-on skills in the successful implementation of highly effective helpdesk operations & technical support strategies

Proven ability to successfully analyze an organization's critical IT requirements

A broad understanding of computer hardware & software, including installation, configuration, management, troubleshooting, and support

Strong analytical, problem-solving and communication skills

Proficient in windows based systems and software (desktop and server side)

Proficient in use of various facilities, asset and help desk management applications

Ability to build & maintain strong working relationships with both internal & external customers

Excellent presentation skills, organizational skills and proven efficiency in ability to multi-task



IT Consultant/Operations Manager 5/2009 - PRESENT

Currently assess, recommend and purchase all IT related needs of the business. Other duties include:

Managing the implementation, maintenance and support all of systems and network infrastructure.

Responsible for security, database programming, back-ups, and administrator of facilities management applications; and website administrator

Managing and technical training for a staff of Fitness Trainers and Front desk employees

Implementing & managing business processes, develop SOP’s for facilities and franchising documents

Assuring customer service is priority in supporting the diverse client base.

CGB TECH, Cleveland, OH

Field Systems Engineer 3/2015 – 7/2016

Primary responsibility included on-site support for non-profit and private organizations. Other duties included:

Maintaining the network by performing the necessary maintenance to support the functionality of the infrastructure

Investigating and resolving device operational failures, alarms and performance

Install/upgrade/support data hardware, systems and software

Providing on-site end user support

Creating and maintaining network backups

Assisting with software rollouts


Cleveland, OH

LANDesk Administrator 8/2005 – 5/2009

Approximately 2000 users globally (24x7 operations)

Coordinated and implemented migration from Kaseya to LANDesk

Asset Management, Baseline Audits, Patch Management & Security

Work with vendors regarding compatibility issues with Microsoft Patches

Provide desktop & remote support and network administrator to end users & site administrators

Monthly reporting & writing and implementing Standard Operating Procedures


Cleveland, OH

IT Messaging Consultant (Contractor) 8/2004 – 3/2005

Worked with Communication’s team to migrate to Exchange 2K3 from Exchange 5.5 (33,500 users).

Supported the Office 2K3 Project Team in their simultaneous rollout

Training of the various Messaging departments on AD, ESM and Office 2K3

Performed phone support for migration related issues and Office 2K3 issues

Worked with various departments with application & coding dependencies on Exchange

Assisting Component Owners w/installation, documentation & configuration of communication applications

Decommissioning process and final documentation submissions for the knowledgebase


Cleveland, OH

Corporate IT Support Specialist 8/2003 – 7/2004

Provided third level phone & on-site support for 850 users on all areas of technologies

Performed network support and system administration in a Win2k, Citrix, Novell, Win NT mixed environment

Administrator Exchange 5.5 & 2K (Outlook Clients) servers

Performed daily back-ups (Veritas); Evaluated hardware and software for upgrades or replacement; configured all newly purchased hardware and software (on-site including traveling and remotely)

Implementing Standard Operating Procedures for the IT Department

Maintained inventory of all networked equipment; Service Contracts; and Domain Registrations

Member of the Disaster Recovery Team and Project Task Force for new property purchases/takeovers


Chancellor University BSIT May, 2012

Cleveland, OH

Purdue University MS in Project Management Currently enrolled

Cleveland, OH

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