Customer Service Quality Assurance

Summary

Motivated Engineer with technical knowledge in quality assurance and inventory Control. Organized, Hard Working, Quick Learner, Negotiator and Efficient Professional. Committed to Safety and high performance and thrives in a fast-paced, challenging Environment. Knowledge of Project Management Body of Knowledge (PMBOK), ISO 9000, & Total Quality Management.

Experience

Compubit LLC - Murfreesboro, TN (Manager) May 2010-August 2014

Automation Industry experience working with vendors/ suppliers to slash administrative cost by 20% by negotiating prices and fees while ensuring excellent customer service and quality products.

Analysis of Monthly and Yearly Reports using Pivot Tables to forecast, differentiate and categorize the products.

Ensured quality customer service, and health and safety regulations are met required by the company.

Reduced theft by 15% by suggesting Entry/Exit policy change for employees.

Unilever Research and Development - Edgewater. June 2004-September 2004

Internship: Project: In-vitro Metabolism of Dextromethorphan.

Provide analysis of Dextromethorphan and Dextrorphan using High Pressure Liquid Chromatography (HPLC).

Education

New Jersey Institute of Technology, Newark, NJ Expected Graduation Date- DEC. 2016

Masters in Engineering Management, Current GPA: 3.88

Rutgers University, School of Engineering, New Brunswick, NJ May 2010

Bachelor of Science: Biomedical Engineering, Minor in Economics. GPA: 3.1

Skills

Computer: MATLAB, Simulink, Bio-Pac, Labview, MS Office, Linear Programming, Minitab

Laboratory: Calorimetry, Chromatography, Curve Fitting, Spectrometry, pH Analysis, pH meters and analytical balances, Titration, Pipetting, Data Analysis and Modeling, Numerical Modeling, High Fluorescent Liquid Chromatography, Instron, Linear Programming, Gage R and R, Six Sigma, JIT, Lean Manufacturing, Minitab, Statistical Process Control Charts (SPC),

Languages: Fluent in English, Gujarati, and Hindi

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