Customer Service Pharmacy Technician

Nichole Aldridge

Patient Care Coordinator (Pharmacy Technician) AbbVie, Inc.

Wadsworth, IL 60083

***********@*****.*** - 847-***-****

To obtain a position working for a company were my excellent customer service and clerical skills can be utilized.

WORK EXPERIENCE

Pharmacy Technician

AbbVie, Inc. - North Chicago, IL - July 2015 to Present Provided inbound and outbound call support and best in class customer service to patients, physicians and physician's office staff. Subject matter expert on product coverage, insurance benefit coverage and alternative forms of coverage for supported products.Assist pharmacist in practice of pharmacy in accordance with federal, state and local regulations, HIPAA guidelines .Identify potential Adverse Event situations for reporting to Pharmacological ensuring AbbVie meets FDA regulations. Maintain current pharmacy technician license and CE requirements as necessary. Also enter patient information, notify the physician of any incomplete or incorrect prescription information and capture and update patient Medical Profiles including, medications, allergies and medical conditions.

Customer Service Rep. II

Blue Cross Blue Sheild of Michigan - Grand Rapids, MI - March 2012 to February 2015 Provider Inquiry/Blue Cross Blue Shield of Michigan. Three years of examining vouchers,claims,invoices and other payments. Analyze vouchers and invoices to determine correct payment. Compliance with payment guidelines. Three years experience in health care industry.Knowledge of office software and hardware. Three years experience examining and processing full range of vouchers to include other health insurance calculations,payment authorizations and batching payment request;three years of verifying claims payments or reimbursements;Three years of processing medical claims from providers for services provided; Three years of analyzing medical claims utilizing medical coding(ex.ICD-9-CM). Evaluates and price/adjudicates claims/ inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Determines the dollar amount of additional payment and directs the issuance of a check. Influences customers to accept the reasonableness of decisions and actions. Online Account Manager

Blueporteducation.com - Grand Rapids, MI - December 2010 to April 2012 Grand Rapids, MI

Established productive, professional relationships with key personnel on assigned customer accounts. Proactively assess, clarify, and validate the customer's needs on an ongoing basis. Lead with solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Also coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations. Supervised five others Account Representatives for two years.

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Direct Sales Representative

Allstate - Charlotte, NC - March 2010 to October 2010 Call Center sold insurance to customers via internet and phone. Customer Service Executive

Priceline.com - Grand Rapids, MI - August 2008 to September 2009 Grand Rapids, MI

Call center environment. Taking inbound calls to assist customers that have hotel questions or inquiries.

• Take 50-65 inbound calls per day. Handle customer inquiries Inbound/Outbound calls Dispatcher

Engineered Protection Service - Grand Rapids, MI - February 2005 to June 2008 Dispatcher all alarms such as fire, burglary and other alarms. Two-way technicians and advice of info and also to send out for services. Creating service tickets for technicians to respond. Customer service to all incoming calls. Company has UL accounts and have been trained to handle these account and tested On these various different areas and have passed skill test. Certified Central Station Operator by Central System.

EDUCATION

BA in Human Resource Management (obtaining)

Baker Collge - Flint, MI

2016 to 2017

Diploma in General

Petersbug High School - Petersburg, VA

Register Pharmacy Technician

SKILLS

Medical Terminology, Inventory Management, Ulyses Training,Medical benefit representative, Registered Pharmacy Technician (1 year)

MILITARY SERVICE

Service Country: United States

Branch: Army

Rank: E-4

September 1990 to September 1996

Finance office for two years for reserved unit, also work as medical intake for the hospital unit assigned to for one year.

ADDITIONAL INFORMATION

QUALIFICATIONS

• Customer Service 11 years.

• Call center 10 years

• Online Account Manager

• P&C License

SKILLS AND ABILITIES

I have obtained numerous years of customer service center experience and training. My skills have also included training for sales positions on and off the phone. While obtaining those sales and customer service skills have sharpened my computer skills with spreadsheets, excel and power point charts and presentations. I am also licensed in 18 different states for Property and Casualty Insurance. My years experience in the military active duty and reserve time has taught me excellent leadership skills and discipline. Have attended seminars, countless training events and volunteer projects to maintain and focus on my sales and customer serving skills. Ulyess Customer Service training.

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