Kristina Arnold

** *** ********* ****

Tyngsboro, MA 01879

acyfb2@r.postjobfree.com

480-***-****

Summary

Engineering professional with several years of experience in product management, communications, teaching, training, and support. An advanced degree in science and an undergraduate degree in business provide a foundation for contributions to many environments. Strong organizational and computer skills combined with marketing and sales experience provide additional tools applicable to the management and coordination of multi-faceted projects. Widely varied work experience ensures the ability to communicate on multiple levels with diverse audiences.

Technical Writing/Management/Customer Service Skills

Developed several types of customer documents, including installation guide, user guides, and technical engineering manuals.

Acted as a liaison between Tier 1 customers and development teams.

Created and managed team of technical customer managers.

Managed firmware and hardware delivery to customers.

Worked closely with customers and their engineers on a variety of issues.

Managed code versions and release specifications.

Assisted other departments, including Systems Integration Engineering, Quality Assurance, and Test Engineering, with customer product testing and firmware verification.

Managed delivery and implementation of marketing materials.

Technical Skills

Experienced in using publishing and graphics programs such as FrameMaker, RoboHelp, Captivate, SnagIt, Illustrator, InDesign, and Photoshop.

Proficient with MS programs including Word, Excel, Visio, and PowerPoint.

Skilled at troubleshooting hardware and software issues.

Familiar with SQL-based databases, C#, HTML, XML, and ASP.NET.

Experienced in using various bus analyzers, such as LeCroy and Finisar.

Familiar with scripting languages, such as VBScript, TCL, Python, and JavaScript.

Certified in several telephony-based applications, including call center applications.

Experience

10/15 - Present Swissbit – Sr. Writer/Customer Engineer

Maintain product datasheets for solid state drives (SSDs).

Manage and create engineering documents and technical reports.

Generate various white papers and application notes.

Automate processes, such as documentation release notifications.

Perform design verification testing (DVT) on different form factors.

Maintain Wiki pages for tracking inventory and documentation.

Conduct thermal characterizations on housed devices.

Perform office manager duties, such as maintaining supplies and managing network services.

3/15 - 10/16 LiquidPixels – Sr. Technical Writer (Contract)

Edited and managed publications for internal and external use.

Designed an Application Program Interface (API) guide.

Developed an automated packing list form using Adobe Acrobat Professional DC.

Created and maintained a technical guide for administrators.

Designed a Wiki page for tracking documents and release candidates.

8/12 – 3/15 SanDisk (SMART Storage Systems) – Manager, Technical Customer Management

Communicated customer needs to development teams.

Acted as subject matter expert for technical publications team.

Edited technical publication documents.

Trained customers and field application engineers on using proprietary tools designed to debug and program drives.

Worked closely with the factory to ensure customer firmware is on the bill of materials.

Performed quality control checks on firmware/hardware updates.

Managed product line in all phases of development, deployment, and end of life.

Created and distributed customer communications using Office programs.

12/10 – 8/12 SMART Storage Systems – Senior Customer Engineer

Debugged and repaired solid state drives.

Built and distributed firmware to customers and the factory.

Supported field application engineers with technical requests.

Programmed and delivered drives.

Analyzed bus traces.

Created an ASP.NET Web page with a SQL-based database, allowing users to add, edit, and change firmware versions for individual part numbers.

Performed various tests on customer systems in the Systems Integration Engineering lab.

Managed and tracked firmware versions.

6/07 – 11/10 SMART/Adtron Corporation – Sr. Technical Writer/Applications Engineer

Developed installation and operation manuals for SSDs.

Managed and created product specifications, engineering process documents, and internal documentation for Windows-based applications.

Automated the DVT process.

Managed the DVT process, from implementation to completion.

Developed an ASP.NET Web page with an MS Access database to track drive and firmware deliveries.

Maintained and modified a log decoder (using C++ and TCL).

Performed basic tests on production drives.

Analyzed mechanical drawings.

9/99 – 5/07 Inter-Tel, Inc. – Applications Engineer/Technical Writer

Created a telephony-based API guide.

Tested, documented, and installed custom interactive voice response (IVR) units.

Provided usability feedback in the design of Windows- and Web-based graphical user interfaces (GUIs).

Acted as team lead on an IVR project.

Developed dynamic link libraries using C#.

Created, tested, and supported computer telephony macros, IVR scripts, and .NET object code.

Managed documentation process from inception to production.

Developed a style guide to ensure consistency across all documentation.

Education

Pennsylvania State University: Master of Science in Biology

Arizona State University: Bachelor of Science in Advertising; Summa Cum Laude

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