Information Technology Technical Support

PETER M. GICHINGA

**** *. ***** ***., #**, Chicago, IL 60645 • **********@*****.*** • 312-***-****

PROFESSIONAL PROFILE:

Highly-skilled and competent Information Technology Specialist with more than 18 years experience in systems administration, hardware maintenance, desktop support and client relations. Focus on results-oriented action to effectively identify and troubleshoot problems. Familiar with managing server infrastructures across multiple platforms, including Unix, Linux and Windows. Manage planning, installation and support of IT infrastructure to consistently deliver high performance and optimized results. Actively seeking position in progressive organization to enhance skill set and provide new learning opportunities.

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PROFESSIONAL EXPERIENCE:

IBM GLOBAL TECHNOLOGY SERVICES Chicago, IL

IT Specialist 1997 to Present

Collaborate within team to provide extensive technical support for City of Chicago. Install, configure and maintain Wintel servers, desktops and laptops used for variety of capacities. Liaised with third-party vendors for systems and application support. Minimize system downtime by completing network diagnostics, monitoring, maintenance, patches and anti-virus updates. Identify and troubleshoot potential issues in both hardware and software. Update hardware inventory to accurately reflect available stock and monitor replacement and disposal. Cooperate with subsystem administrators and clients to assure solution integration. Provide application support, including root cause analysis, across variety of platforms; document and report all issues of concern. Follow established policies and procedures to meet compliance and audit standards for information systems and services. Regularly handle multiple projects within tight deadlines and consistently deliver favorable results.

Facilitated on-time and on-budget move of data center by coordinating infrastructure support, including circuit installation, fiber wiring, cross connect, equipment installation, UPS backup power supply, and air conditioner network cabling. Updated / prepared quick recovery disaster plan for network systems.

PROFICIENCIES:

Windows Server 2003 and 2008, TCP/IP, VOIP, MS Office, TSM Backup Client, Readsoft Data Capture, CMOD, CANVAS

EDUCATION AND TRAINING:

ELMHURST COLLEGE Elmhurst, IL

Bachelor of Science in International Business

TRUMAN COLLEGE Chicago, IL

Vocational courses in Computer Science

Additional Training: Cloud Computing, Softlayer, Interconnecting Cisco Devices, Agile Methodologies, Active Directory

Ongoing Training: Cyber Security, PMP Course training, VMware Vsphere Installing, Configuring and Managing Course

- Professional references promptly furnished upon request -

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