Customer Service Manager
Resume:
Krista Kay Kyles
Monroe MI ***61
E-Mail: *********@*****.***
OBJECTIVE: Seeking an opportunity to apply my many skills in the area of General Manager and or Customer Service Relations to a company striving to move ahead as I am.
Skills
Self-motivated Strong verbal communication Conflict resolution Team liaison
Adaptability Time management skills People-oriented Flexible
Courteous Independent worker Trusted key holder Composed
Fast learner Payment processing Merchandizing Efficient
EMPLOYMENT:
ECONO LODGE INN & SUITES MONROE MI
MANAGER May 2013-PRESENT
Oversee activities directly related to making our product available to consumer.
Direct and oversee the notification of department heads on a day to day basis concerns
directly related to day to day operation.
Manage staff- preparing work schedules and assigning specific duties.
Establish and implement departmental policies goals objectives.
Determine staffing requirements and interview hires and train new employees.
Perform sales work. Such as greeting and assisting customers in their need.
Cash handling data input multi phone system.
Manage the restocking and organizing the cleaning of the facility.
Maintain a daily log of all chemical used and how much to meet our daily level required by
The state to maintain facility.
Maintain daily cash logs and deposits.
COMCAST TAYLOR MI
CUSTOMER SERVICE/SALES July 1997-April 2012
Answer phones and greet each customer upon entry.
Receive payments by cash check credit cards vouchers or automatic debits.
Issue receipts refunds credits or change due to customer.
Assist customers by providing information or resolving their complaint/complaints.
Establish or identify prices of goods and service fees if applicable. Tabulate bills using
Calculators, cash registers or optical price scanner.
Process merchandise returns and or exchanges.
Balance on a daily basis deposits of days transactions.
Post charges to an account.
EDUCATION
MONROE HIGH SCHOOL Monroe MI
Diploma 1986
KVCC Kalamazoo MI
Associates Degree May 1992
Business Administration
WESTERN MI Kalamazoo MI
Business courses
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