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Customer Service Representative

Saint Paul, Minnesota, United States
January 24, 2017

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Jane Marie Courtright 651-***-****

*** ******* ** * #**

Saint Paul, MN 55104

Skills and Expertise:

● Microsoft Word, Excel, Power Point, Outlook

● Typing Skills 40-50 WPM

Employment History:

Transportation Management May 2016 - Nov 2016

Call Taker

● Accept phone calls for people requesting taxi service to be sent to them, or reserved for a future date.

Masterson’s Staffing Solutions Jan 2016 - May 2016 Customer Service Representative for Hennepin County

● Enter defendant account information into FIS system, referring back to the register information in the CHS system. This ensures defendants who are responsible for paying restitution on their criminal accounts receive their bill.

● Accept phone calls coming in from defendants who do not understand their payment requirements. Explain their billing responsibilities to the caller. Xcel Energy M ay 2015-July 2015

Customer Service Representative

● Assist callers with their accounts, explaining the charges.

● Set up service or remove billing out of account holder’s name.

● Establish payment arrangements on accounts, per caller’s request.

● Assist with electrical emergencies, updating accounts with pertinent information. CenturyLink, Inc. J anuary 2007 - March 2014

Customer Financial Representative

● Process on average 85+ customer account calls per day.

● Complied with company guidelines regarding verification of caller being authorized on the account.

● Assisted customers with any questions regarding their respective account.

● Authorized to make adjustments to customer accounts.

● Set up payment arrangements on accounts, always ensuring customer was aware of the necessity of keeping future payment arrangements.

● Updating customer accounts with the negotiated arrangements.

● Sent out a letter via USPS specifying arrangements that has been established on account.

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