Customer Service Manager
Resume:
Chanda Thomas
Pompano Beach Florida. 33060
********@*****.***
Objective
To Learn, Master and become efficient at everything I am taught.
Experience
Capital One 02/2016-01/04/2017
SITEL, Pompano Bch Florida
Fraud Account Supervisor Specialist
I assisted Capital One customers with clearing all concerns regarding their account
such as basic account inquiries, any personal information updates, payments, problem solving issues with transactions, unauthorized account activity., Identity concerns, the shipping and activation of new credit cards. etc
Phoebe Putney Memorial Hospital/ Neuro Consulting 03/2015 – 02/2016
Call4Health, Boca Raton Florida
Patient care Representative.
Switchboard Operator.
Neurology contact center for Hospitals.
Answering services for Doctor offices and Hospitals.
I assisted with Hospital employee and patient transfers to different departments and locations. I assisted Consultant calls to multiple Hospitals for Neuro Doctors. Communicated with Doctors and Nurses regarding their patient needs. Also. assisted Doctors, Nurses and Patients with communication amongst each other by passing along their messages to one another..
Brand Central Specialist 10/2012 - 01/2015
Global Response, Margate Florida
Operator Services.
Inbound Sales.
Customer Service.
Messaging Services.
I did operating services for Lord and Taylor, provided customer service and assisted with placing orders for high end accounts such as Crate and Barrel, Tory Birch, Alexander Wang, Herman Miller etc. I also took messages for after hour accounts.
Sales Rep 03/2011 - 10/2012 Edison Publishing, Boca Raton Florida
Sales of magazines
I granted incentives and assisted customers with placing orders for their favorite magazine/s.
Gas Station Attendant/Cashier 4/2010 -3/2011
A Plus Sunoco, Elmira NY
Customer Service Rep.
Changed gas prices.
Took Inventory.
Assisted customers with product, gas and lottery purchases. I also took inventory before and after my shift.
Customer service and Inbound Sales 12/2006 - 4/2010
American Customer Care, Elmira NY
1-800-flowers.
Readers Digest.
Alltel Wireless services.
Electronic Design.
Government Exec.
Computer World.
Information Week.
Placed orders and provided Customer Services for several accounts. I also assisted with Surveying new and existing clients for technology magazines.
Assistant Store Manager 09/2003 - 12/2006
Dollar General, Elmira NY
Cashier.
Assistant store Manager.
Weekly inventory.
Customer service.
Cashed out registers.
Managed employees.
Unloaded trucks.
Opened and closed.
Merchandised.
I helped merchandise the store where I started out as a cashier assisting customers with their purchases. I then worked my way up to Assistant Manager where I also became a Display Planner. Took store orders and store inventory, assist customers with product inquiries as well as product needs and issues. Balanced cash drawer and bank deposits daily,
Education
Winter Park High School
Attended Keiser University
Studied Information Technology
3.8 GPA, with knowledge of all Windows programs
Awards and Acknowledgments
Multiple Perfect Attendance and Performance Recognitions along with Incentive’s.
I am always on top for having the best Numbers/Quota as well as Performance, meeting
all goals expected.
References
Ariana Hunter: She was my supervisor. Have known her for 20yrs+
Robert Plazske: He was my supervisor. Have known him for 4yrs+
Lawanda Joseph: She was my supervisor Have known her for 19yrs+
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