Customer Service Inventory Control

Brandon Rease

https://www.linkedin.com/pub/brandon-rease/6/a61/920 ( Phone 901-***-**** ( *******.*****@*****.*********:**********@*****.***

IT SUPPORT SPECIALIST

7+ years as a technical/computer professional

Productive self-starter with a strong work ethic; consistently achieve goals.

Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, and technical support

EDUCATION/CERTIFICATION:

Certifications:

ITIL Foundation

Microsoft Certified Solutions Associate (MCSA): Windows 7

Microsoft Certified IT Professional (MCITP): Windows 7

Microsoft Certified Technology Specialist (MCTS) Windows 7

Network +

A+

Certified Ethical Hacker (CEH) in progress

BACHELOR OF SCIENCE ENGINEERING TECHNOLOGY, University of Memphis, Memphis, TN

COMPETENCY:

Hardware

PC Troubleshooting

PC Repair

Cisco Routers

Network Installation

Network Troubleshooting

Printers

NetApp Data Storage Servers

Software

Windows XP/Vista/7

Imaging (Ghost, G4L)

Windows 2003 r2/2008 r2 Server

Active Directory

Software Installation

Linux Knoppix/Ubuntu

Business Skills

Customer Service

Help Desk

Reports & Records

Phone Support

Supervisor/Management

Lean Bronze/Green Belt

WORK EXPERIENCE:

06/29/2015 to Present Syncreon Technologies Olive Branch, MS

Test Operations Supervisor

Liaison with all operational departments to ensure smooth work flow

Plan and co-ordinate labor in accordance with forecast & DL target

Monitor staff performance, (including time-keeping, quality, and productivity)

Maintain customer owned test equipment

3/16/2015 TO 6/26/2015 FedEx Tech Connect/AppleOne Collierville, TN

REPAIR TECHICIAN 2

Diagnose, Repair, and Test Motorola Scanning Devices

8/15/2011 TO 12/5/2014 Jabil Circuit Memphis, TN

LEAD TEST ENGINEERING TECHNICIAN

Diagnose systems and repair Network Storage- Servers, WAN, and LAN systems and sub-systems

Assist Test Engineering department in an ongoing data evaluation program for improving the efficiency of the diagnosis of assemblies

Lead and supervise all test technician personnel in the work cell team, under direction from lead test engineer

Maintain customer owned test equipment

Train new hires in their day to day functions and duties

Provide Support to Operations and Test Engineers through participation in the continuous improvement effort and promotion of a “Quality First” mentality

Monitored and continuously improved process yields and kept them within goals

Designed, Built, and Maintained testers, fixtures, and environmental test chambers

Assisted inventory control team with quarterly inventory audits

Assist customer with the setup and maintenance of Local area network (LAN) operations, system components, and administration techniques

Created $2 million (USD) is savings through lean projects.

1/17/2011 TO 8/12/2011 Flextronics International Memphis, TN

ASSISTANT PRODUCTION SUPERVISOR

Supervised 30+ Production Technicians, ensuring they have the tools to succeed

Monitored Efficiency, Attendance, and Productivity

Increased Production by 30%

Assisted inventory control team with quarterly inventory audits

3/10/2008 TO 1/14/2011 Flextronics International Memphis, TN

CUSTOMER SERVICE REPRESENTATIVE

Liaison between Apple and Flextronics

Documented damage to apple product

Escalate customer request and adjust repairs accordingly

Assisted inventory control team with quarterly inventory audits

6/26/2006 TO 3/10/2008 Flextronics International Memphis, TN

ESCALATION REPAIR TECHNICIAN/ TEAM LEAD

Diagnose, Repair, and Quality Assure 50+ Apple and HP Laptops

Supervised 20+ entry level repair technicians

Tracked attendance, production, and quality

Assisted inventory control team with quarterly inventory audits

Used CompTIA computer codes to document hardware failures in the process management software

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