Customer Service Sales Representative

Ashley Kasperski

**** *. *** **., *********, WI *3212 - (414)588- 2326 (C) – ***************@*****.***

Professional Summary:

Highly motivated individual, seeking an opportunity to utilize skills learned that will add immediate value to

any team and to achieve a higher level of professional growth.

Over 8+years of experience working in the customer service field with a successful track record of satisfied

customers/clients. Experienced in managing and coordinating comprehensive tasks. Accustomed to

determining and providing rigorous troubleshooting interventions and working in an intense and

demanding environment with excellent team-building skills.

Core Qualifications/Skills:

Proficient in Microsoft Word, Excel and PowerPoint, and SharePoint

Quick learner Client-focused

Dependable Team Player

Relevant Recent Experiences:

Staffing Partners September 2014 to Aug 2016

Finishing Technician Milwaukee, WI

Maintained safety by verifying compliance and assuring proper factory testing. Continually improved

methods and procedures for processes, measurement, documenting and work flow

techniques. Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to

meet tight deadlines. Removed pallets, freezer boxes and damaged products from returning

trailers. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0%

incident rate.

Courtesy Health Watch April 2009 to November 2009

Customer service/Telemarketer/ Madison, WI

Formulated and enforced Service Center policies, procedures and quality assurance

measures. Properly directed inbound calls in phone queues to improve call flow. Developed effective

relationships with all call center departments through clear communication.

Belmont Nursing Home November 2008 to March 2009

Dietary Aide Madison, WI

Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious

practices. Developed and oversaw preparation of specialized diets.

Proactive Solutions February 2007 to November 2008

Sales representative and skin care consultant Madison, WI

Recommended and helped customers select merchandise based on their needs. Extended customer

subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed

customers about sales and promotions in a friendly and engaging manner.

Education:

East High School Madison, WI

REFERENCES: Provided upon request

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