Customer Service Sales
Resume:
William C. Jaynes V
******.********@*****.***
A candidate with 17 years of diverse experience in customer service, retail sales and entry-level office management. A candidate with a focus on driving company goals and known for"jumping in" to fill gaps in other departments in order to meet them. Considered a “people person” with excellent interpersonal skills.
EMPLOYMENT
Novitex Enterprise Solution 9/22/2015- present
Morgan Lewis & Bockius Law Firm
Mail Clerk Associate
Perform duties such as copying, print, scanning, mail, shipping and receiving and faxing.
Maintain all logs and reporting documentation; attention in detail.
Distribute office supplies; and packages according to assigned floors.
Locating, compiling and distributing requested files, documents and information.
PS Shipment Database System which is for receiving/deliver packages, creating Fed Ex and UPS labels, scanning packages and syncing packages.
Maintaining highest levels of customer care service.
CVS Pharmacy, Philadelphia, PA 9/2013-9/2015
Customer Service Associate
Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries and resolving customer complaints.
Price merchandise utilizing price guns as well as operating the cash register which includes cash transactions and check chargers. Assist with the operation of one-hour photo department, pharmacy and with store cleanliness.
Bright Hope Baptist Church, Philadelphia, PA 6/2012 - 10/2012
File Clerk/Temporary Worker
File records away alphabetically and numerical
Code file for paper placement
Managed all database and records.
SCA America Corporation, Philadelphia, PA 5/2010 – 6/2010
Office Service Coordinator/Temporary Worker
Executed mail processing for incoming and outgoing mail for company using the Fed-Ex Ship Manager Database System and Pitney Bowes Postage machine (DM 500/550).
Wrap,sealed, Weigh, affix postage and dispatch all outgoing mail packages in accordance with postal regulations, also delivered and pick up copy jobs.
Managed mailroom
Comcast Corporation, Philadelphia, PA 10/2007 - 8/2008
Mail Clerk
Sort incoming mail; processed third class, special rate, international, and certified registered mailings; distribute office supplies; and packages according to assigned floors. I monitored inventory of copy supplies, stock paper and toners. Maintain records for supply inventory; perform binding & used high volume copy machines.
The Walking Company, King of Prussia, PA 6/2006 - 6/2007
Sales Associate Increased more in sales,provided great customer service.
Resolving issues and customer complaints.
Robinson Luggage, Philadelphia, PA 2/2006 - 6/2006 Inventory Associate/Temporary Worker
Things Remember Retail, King of Prussia, PA 2004 - 2005
Customer Service/Sales Associate
Community College of Philadelphia, Philadelphia, PA 1999 - 2000 Financial Aid Department (work study program)
Performed office duties, processed federal grant applications, filing, data entry, advised prospective students of upcoming events, provided an overview of financial aid programs available to qualifying students, assisted staff in the overall operations of the department.
Chestnut Hill Hospital, Chestnut Hill, PA 1996 - 1998
Dietary Department Tray Line Worker
Prepared food trays and delivered them to patients.
EDUCATION
Diversity Apprenticeship Program 2012
Certificate of Completion
Temple University 2010
Certificate, Project Management
Temple University
Certificate, Real Estate 2008
Urban League of Philadelphia/Comcast Technology Labs 2007
Customer Service Call Center Training Program Course Taken
Automobile Dealers Association of Philadelphia 2003
Sales Training Program, Certificate of Completion
Community College of Philadelphia 1998 - 2000 Marketing/Management Courses Taken
COMPUTER SKILLS
Proficient in IBM & Macintosh compatible platforms including spreadsheet formats, Microsoft Outlook, Excel and PowerPoint, mail merge.
VOLUNTEER EXPERIENCE
Comcast Cares Day
Habitat for Humanity
Greater Philadelphia Cares Day
Weaver’s Way Food Co-Op
Contact this candidate