Quality Assurance Manager
Resume:
Jim Hood
*******@*******.***
PO Box ****
Mercer Island, Washington 98040
Jim Hood’s Summary
Technical Program Manager and Data Analyst with experience in
Technical Program Management aligned to agile SDLC processes. Business use case analysis, engineering product specifications, process change battlecards, defect triage, QA acceptance criteria, incident tracking dashboards, onboarding and offboarding specifications.
Data analytics including modelling, predictive and descriptive statistics, data distribution analysis, hypothesis testing, visualization - custom dashboard reporting with Power BI and DAX.
Standards based security frameworks and tooling such as FISMA, Fedramp, SOC2, Threatmetrix, Qualys, Nessus. Experience in governance, risk, and compliance.
Hands on QA lifecycle experience - end to end integration testing, re-entrancy, defect triage, acceptance and exit criteria, UAT formulation.
Gap analysis - product reviews optimizing alignment between product requirements and business use cases.
SQL driven ETL, data extraction, validation, cleanup.
Customer incident and customer experience reporting dashboards.
Comfortable extracting narratives, actionable reports and slide decks from complex datasets and process workflows.
Jim Hood’s Experience
Data Analyst and Technical Program Manager
Bluehawk at Microsoft
June 2015 – October 2016
Provided security focused data analysis and reporting in support of product release Antipiracy and Fraud Prevention. Coordinated project backlog and data analytics for a Threatmetrix-based security assessment tool for Microsoft partner websites. Led agile/sprint based teams in quick turn project deliverables. Provided guidance for end-to-end integration test coverage, ETL, data cleanup, and KPI metrics. Developed dashboard reporting via power BI with DAX. Determined actionable business security frameworks, customer use cases.
Program Manager and Security Data Analyst – Governance, Risk and Compliance
Averro at Microsoft
April 2011 – May 2015
Responsible for SQL / SSRS / Excel / Power BI data analysis within Microsoft’s BPOS cloud-based data centers. Also provided reporting for capacity planning and incident tracking metrics. Provided analysis for daily security assessments, risk and data quality reviews, data decomposition, ETL for vulnerability mitigation. Provided team scheduling and defect triage using Excel pivot tables, custom trending, and KPI-driven forecasting models. Strong analytical, pattern detection and problem solving abilities. Provided detailed process documentation and product specifications. Established protocols to meet service level agreements.
Quality Assurance Analyst
MOD Systems
March 2009 – December 2010
Lead QA analyst responsible for end-to-end integration, longevity testing and performance analytics for a Web based media delivery system. Provided detailed PRD documents and release notes. Assessed credit card transaction states and robustness for an NCR touchscreen kiosk delivering mixed media. Responsible for end-to-end integration of a video/audio transcoding system with muxing tool on a multinode HPC windows cluster. Technologies: .Net IIS web-based delivery system, Microsoft SQL Server, perfmon, polygraph, Selenium, Perl, Fogbugz, Hyper-V, Vmware, Staf-Stax, wireshark, coreavc, Clonezilla, Lint.
Quality Assurance Lead
Watchguard Technologies
January 2001 to March 2009
Supervised day to day assignments for a QA team having onshore and offshore team members. Provided vulnerability and security QA for a hardware based firewall appliance. Led QA efforts for proxy and networking security components hosted on a Linux-based firewall managed by a Win32/Java management interface. Optimized longevity and BVT automation using Winrunner, Staf-Stax and Perl. Developed test plans to investigate firewall appliance processing of the following network protocols: VOIP, SIP, HTTP, SMTP, POP, FTP, HTTPS.
Quality Assurance Lead
Volt, Microsoft BackOffice, Small Business Server
January 2000 to December 2000
Provided configuration tests for network integration, and network sharing for BackOffice/Small Business Server. Provided code coverage testing via C-Cover instrumentation. Provided installation, localization and setup testing for SQL server.
Education BS, Natural Science, Chemistry Seattle University, Seattle, Washington
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