Customer Service General Labor

Dagbegnon Gustave TENONTO

*** **** *** ** *** *, Cedar Rapids, IOWA, 52404

Phone: 319-***-****

E-mail: ****************@*****.***

Born on December, 15, 1989 in Ekpè, originally from Benin.

Mary without children.

AREAS OF EXPERTISE

MARKETING AND COMMUNICATION

Marketing Technique

Satisfaction survey

Using tools dedicated to remote customer relations (Hermès, Minsat, Minsalite, Cares, Crbt, Call history, ECW, CRM, BMH,

Application of Remote Customer Relationship Procedures

Future Prospective Action

Welcoming and taking charge of the client

Team work

LEGAL ASSISTANCE

- Legal Assistance

- drafting of conclusions, memoranda, complaints, contracts, requests

- Assistance to clients at police stations, to the General Labor Inspection

-Development of organizational charts for hearings

TRAINING AND DIPLOMAS OBTAINED

2009-2013 Faculty of Law and Political Science (FADESP) at the University of Abomey-Calavi in Benin

Degrees obtained: - Master's Degree in Business Law and Judicial Careers.

- License in Business Law and Judicial Careers.

2002 -2009: General Education College SEGBEYA, Cotonou in Benin

Degrees obtained: Baccalaureate (A-series) Letters and Languages

PROFESSIONAL EXPERIENCES

May 2016 to October 2016: Associate-Lawyer in the firm of lawyers Maitre Maurice Thomas LIGAN

- Follow-up of files in different courts

- drafting of conclusions, memoranda, complaints, contracts, requests

- Assistance to the police, gendarmerie officers, the General Labor Inspection

-Development of organizational charts for hearings

March 2014 to April 2016: Customer Service online in the MTN’s callcenter at Media Contact Benin

- Reception and support of the client on the telephone

- Analysis, control and planning of the team's work.

- Online Subscriber Complaint Management

- Processing of applications in Back office

- Mastery of the different tools related to the management of the customer relationship remotely

- Mastery of commercial relationships to gather, analyze and synthesize information from clients

- Analysis and Reporting of activities

CONTROL OF THE COMPUTER TOOL AND LANGUAGES

WORD - EXCEL - POWER POINT

National languages: Fon, Goun,

Foreign languages: French (very well spoken, read and written)

: English (fairly well spoken, read and written)

VARIOUS

Dynamism, rigor, team spirit, availability, attendance, organization discretion.

I certify in all conscience that the above information accurately reflects my situation, qualifications and experience

Cedar Rapids, January 11, 2017

Dagbegnon Gustave TENONTO

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