Engineer Information Technology

Esteban D. Marine

Brooklyn, NY

Phone: 646-***-****

E-mail: *********@*****.***

Objective

To obtain a position which will allow me to utilize my skills and contribute to company growth. Education

New York City College of Technology 2019

Bachelor of Science in Computer Information Systems Candidate Wood Tobe-Coburn School New York, NY 2006

Associate of Occupational Studies in Network Management GPA: 3.57/4.0 Employment H istory

System Engineer Hentsu 2016-present

● Office 365 administrator and security policy for MDM and MAM

● Set up Cisco Maraki switches, firewall and WAP

● Zendesk administrator, helpdesk software

● Be the eyes and ears for the project manager

● White glove helpdesk service

● Track internal project with JIRA

NOC Engineer VenueNext 2016-2016

● Recorded and triage incoming client requests and system monitoring alert notifications.

● Develop documentation for common information technology issues.

● Used Github to update JSON files configuration.

● Was able to communicate using Slack as primary form of communication.

● Monitored Ubuntu server deployed in AWS platform using newrelic and server logs. Junior Network Engineer WeWork 2016-2016

● Oversaw, maintained and monitored network and all related hardware.

● Replace aging switch after hours for better performance and customer satisfaction.

● Successfully brought an expansions sites online.

● Monitored service desk network queue and resolves open tickets

● Provided daily support for clients network needs

● Support our Juniper Firewall, Cisco switches and Rockus WAPs. Senior IT Helpdesk WeWork 2015-2016

● Oversaw, maintained and monitored network and all related hardware

● Worked with Network engineer to support our Juniper routers, Cisco switches and Rockus WAPs.

● Manage the deployment of CUPS servers and fixed bugs that came with the newer OS and software deployment.

● Develop documentation for common information technology issues.

● Trained new incoming technician

● Oversaw a zone with more than 10,000 customer with two junior technician.

● Researched AWS and GNU/Linux to replace current technology.

● Develop new stander on more efficient CUPS server buildout and management.

● Installed our printing solution on customer Ubuntu computer IT Helpdesk WeWork 2015-2015

● Provided hardware, software, and network troubleshooting and break/fix resolution or escalation

● Provided daily support for clients desktop and tablet (Mac OS X & 7 and IPad)

● Utilized Active Directory

● Kept records of maintenance activities and system performance

● Oversaw, maintained and monitored network and all related hardware

● Worked with Network engineer to support our routers, switches and WAPs.

● Manage the deployment of CUPS servers and fixed issues that came with the newer OS and software

Field Technician Support Compucom/T-Mobile 2014-2015

● Provided hardware, software, and network troubleshooting and break/fix resolution or escalation

● Kept records of maintenance activities and system performance

● Provided daily support for clients desktop and tablet (Windows XP & 7 and IPad POS)

● Maintained inventory

● Utilized Active Directory

Senior Intelligence Analyst (35F) US Army Reserve 2009-2015

● Prepared all-source intelligence products to support the combat commander

● Received and process incoming reports and messages

● Established and maintain systematic, cross-reference intelligence records and files

● Integrated incoming information with current intelligence holdings and prepare and maintain graphics

● Served as the Personal, Physical and Communications Security Manager Datacenter Technician New York Internet 2013-2014

● Oversaw, maintained and monitored network and all related hardware.

● Provided hardware, software, and network troubleshooting and break/fix resolution or escalation

● Kept records of maintenance activities and system performance

● Worked with other technicians to support client servers, including logging into clients’ consoles, troubleshooting, rebooting, racking and stacking of equipment, i.e. acting as remote hands

● Checked and updated trouble tickets, logging all interaction with clients with the internally- developed Help Desk.

● Provided daily support for clients' servers (all flavors of UNIX, but primarily FreeBSD and GNU/Linux)

● Supported CentOS, Ubuntu clients server

Intelligence Analyst Six3 System/DHS ICE 2010-2012

● Analyzed and evaluate information

● Coordinated and prepare intelligence products

● Provided briefings to law enforcement and intelligence officials on techniques and procedures involved in research and analysis activities

● Analyzed, abstracted, and disseminated current and accurate information received from a variety of sources in order to aid with criminal investigations Easy Technician Staples #125*-****-****

● Assisted customers in making selections and purchasing items

● Installed Operating Systems

● Performed Data Recovery

● Installed Network printers

● Troubleshoot computers

● Provided technical support

● Performed Computer upgrades, Computer maintenance

● Repaired computers and accessories

● Maintained inventory

Freelance work 2005-Present

● Install hardware and software

● Network design and support

● Build Computers

● System Maintained

● Design home network

● Install Network printers

● Build web page

● Build SQL Database

● Work as a Linux Administrator

● Upgrades from Windows to Fedora Linux

● Rack and Sack Servers

● Subnet Network Address

● Setup SFTP Servers

● SSH key authentication (the key with password for extra layer of security)

● Setup Raspberry Pi as a low cost file server

● Security audit using Last command with grep to see the list of IP address that login the server

● Setup servers using CentOS, openSUSE, Debian, Ubuntu and many others flavor of GNU/Linux

● Build Bash Script to simplify my work

● Setup printer server with Raspberry Pi

● Setup a server with Google two key authentication and SSH key authentication for extra layer security

● Research AWS for my clients to replace aging hardware. Skills

● Competency in the following Operating Systems: Microsoft, GNU/Linux, Mac

● Fluency in Spanish

Courses

Networks Computer Application--UNIX

Network Administration PC Hardware & Diagnostics

IT Customer Support

CCNA

References Available Upon Request

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