Ronald A. Shook

**** ******* ****

Hilliard, Ohio 43026

614-***-****

OBJECTIVE: T o obtain a position where my skills and talents are used to the fullest in a company where growth and personal development are encouraged.

EXPERIENCE:

April 2011 to Feb 2015 Midwest Auto Group, Highline D ublin Ohio Service Professional

A ssist customers and maintain factory training for 9 European brands.

June 2006 to April 2011 C rown Mercedes Benz. Dublin, Ohio Service Manager

Sept. 2003 to June 2006 M idwestern Auto Group. BMW, D ublin Ohio S ervice Advisor

-schedule appointments, co-ordinate loaner car fleet, dispatch work to technicians, bill warranty and customer pay invoices,

Nov. 2000 to Sept. 2003 N elson Auto Group, M arysville Ohio D ispatcher/Service Advisor

-Assign work by skill level and promise time.

- R eceive general phone questions and concerns, schedule appointments, advise customers of needed repairs.

-R eview all completed work with customer, and finalize bill.

October 1999 to May 2000 John Hinderer Honda, H eath Ohio Service Manager

-R esponsible for department profit

-H iring and Training of service staff

-Labor Control

-Daily operations of Department

-M aintain manufactures service expectations including fixed right the first time, a dvisors knowledge, ready when promised, convince of scheduling

10/94-10/99 & 5/00 to 11/00 Roushonda, W esterville B est Way Auto Care, Columbus Service Advisor, Parts Department, Dispatcher, Cashier

-R eceive general phone questions and concerns, schedule appointments, advise customers of needed repairs.

-O rder and stock weekly shipments, distribute parts to repair orders.

-D ispatch work to technicians according to skill level, and guaranteed completion time.

-R eview all completed work with customer, and finalize bill.

R onald A. Shook

4147 Leppert Road

Hilliard, Ohio 43026

614-***-****

Nov. 1992 to Oct. 1994: S & K Menswear, C olumbus, Ohio A ssistant Store Manager

-R etail sales.

-I nventory control.

-C ustomer service.

-D aily, weekly, and monthly book keeping.

May 1992 to Oct. 1995: Little Turtle Country Club, W estervile, Ohio

-P ro shop sales.

-T ournament organization and problem solving.

-A ssist members and guest, in country club fashion. Mar. 1990 to May 1992: ICL Leasing Inc., Columbus, Ohio Account Executive, 1 /92 to 5/92

-A uto leasing.

Coordinator, 5/92 to 1/92

-C ustomer service, and inventory control

-Liaison between customer and service department.

EDUCATION: Ohio State University, Columbus, Ohio

Major: Finance Status: Junior (90 hours completed) REFERENCES: Available upon request.