Management Project

Don J. Searcy

** ****** ****

Peabody, Massachusetts 01960

(978) 535 – 1824

*********@*****.***

SUMMARY

Computer Operations with over 15 years experience in data center production support. Strengths include leading personnel to provide optimum production in a pleasant work environment. Proven ability to handle multiple requests and personalities in a fast paced, high pressure environment.

TECHNICAL SKILLS

Unix Autosys Job Scheduling, Tivoli System Management (backups), VMware, BMC patrol, Remedy Incident (ticketing system), Microsoft Word, Excel, Power point, Outlook

Unisys systems, Disaster Recovery, Project Management, UC4 Monitoring

PROFESSIONAL EXPERIENCE

ACI Worldwide, Waltham, MA

Operations Control March 2013 – June 2016

UC4 Job Scheduling, Monitoring & Recovery

BMC Monitoring

Enguard Monitoring

Salesforce ticketing system

State Street Bank (SSgA), Boston, MA

Production Support 2005-2013

Supported the Help Desk to resolve user issues.

Unix Autosys console for monitoring and scheduling of Unix jobs.

Disaster Recovery testing

TSM – to monitor and reschedule nightly backups.

Responsible for network monitoring using Netcool.

BMC Patrol to monitor SSgA’s server farm and network connects.

Remedy ticketing system.

VMware for virtual server care

Active Directory for NT password maintenance

Cloakware for Unix, Sybase and Oracle password maintenance

Event Management Team – to control major outages

Bank of America, Boston, MA

Operations Supervisor 1998-2004

Managed a mutual fund transfer agency 7x24 operation site with four operators and three shift supervisors. The site consists of Unisys NX5800 and A16 mainframes, with EMC disc and two Xerox 4635 high-speed laser printers. The data center prints and average of one million pages per month for a company with 1.2 million shareholders and $15 billion in assets.

Columbia Management, Boston, MA

Operations Supervisor 1987-1998

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