Manager Administrative Assistant

DEBRA L. HEAPS

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**********@*****.*** 256-***-****

Highlights

Bi-Lingual – Languages English and Spanish Excellent Communications Skills

Solid Organizational Skills Strong Interpersonal Skills

Expert Multi-Tasker Sound Problem Solving Abilities

Excel in Deadline Driven Environment Confidential

Proven ability to Coach, Supervise and Evaluate Skilled at Working Independently

Cash Management Budgeting

Inventory Control Accounts Payable/Receivable

Payroll Reconciliation

Professional Experience

North Central Alabama Substance Abuse Council

Cullman, AL

Bi-Lingual Spanish/English Instructor 2012-2016

Administrative Assistant 2008-2016

Notable Achievements:

Consistently ranked in the Top 5% for non-repeat offenders

Enhanced curriculum

Strengthened controls over cash flow processes

Maintained instructor partner program for security and employee safety

Essential Duties:

Provide training and instruction to clients utilizing a State developed curriculum

Communicate with council and court officials on offender program compliance

Provide professional case management

Coordinate and monitor the delivery of services

Analyze investigative material and resolve complex issues in the enforcement of court -orders

Prepare and submit weekly statistical and performance reports

Maintain proper surveillance and security over student data and court documents

Perform administrative and support services for the Council to meet performance standards and goals

Conduct document review, monitor case status and perform case research

Oversee cash collection procedures and safeguarding of funds

Working knowledge of MIDAS Tracking System and Cloud Applications Sale Force

Hartselle City Schools 2008-current

Hartselle, AL

Substitute Teacher

Essential Duties:

Provide training and instruction to students utilizing State developed curriculum and teacher lesson planning

Manage classroom environment

Prepare class materials

Employ lecture, demonstration and discussion teaching methods in class

Demonstrate and reinforce social standards of behavior

Establish norms of class behavior and maintain order at all times

Reinforce skills such as independence, problem solving and goal setting

Follow policies and regulations in keeping progress note and student records

Taco Bell Restaurants 1994-2006, Hartselle & Decatur, AL

General Manager 1994-2006

Serve Safe/Experior Instructor 2001-2006

Unites States Military Club System 1988-1992

Quarry Heights Officers' Club

Fort Amador Oficers' Club

Republic of Panama, Central America

Fort Lee Officers' Club, Fort Lee, VA

Assistant Manager

Education/Training

First Aid/CPR/AED Red Cross Training, May 2016, Decatur, AL

Court Referral Education Training/Certification Program, April 2012, Montgomery, AL

ServeSafe Food Instructor Course, May 2001, Atlanta, GA,

Johnson & Wales University, Bachelor Degree, Hospitality Mgt, 1988, Providence, RI

Volunteer Experience

Hartselle Swim Team Aug-Dec 2016

Parent Representative - Hartselle, AL

Decatur Sharks Swim Team Mar-Nov 2016

Assistant Coach - Decatur, AL

Girl Scouts of North-Central Alabama 2010-2014

Co-Leader Troop #60 - Decatur, AL

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