Operation Service Center Intern

***********@****.*** 440-***-**** HTTPS://WWW.LINKEDIN.COM

/IN/GRACEDAMICO1

GD

SKILLS

o Proficient in: Java, HTML,

CSS, SQL, ConnectWise

Report Writer, SQL Server

Management Studio, Signage

Studio, and Microsoft

SharePoint

o Familiar with: Python,

ASP.net, Microsoft Access,

and Balsamiq Mockups

o Public Speaking: Gave 30

minute Keynote talks at 2

different Catholic retreats

LEADERSHIP

o President of Pitt Off The Hook

(2016-17)

o Vice President of CL@P:

Choose Life at Pitt (2016-17)

o Lead a weekly Bible Study for

freshman girls (2015-17)

o Lead a Kairos retreat for 20

girls with 8 other leaders

(March 2016)

o Served as Activities and

Entertainment Chair for Relay

for Life (2014-15)

EXPERIENCE

OPERATIONS SERVICE CENTER INTERN • MCPC • JUNE 2016 – PRESENT o Create service ticket reports using SQL and ConnectWise Report Writer to display on 9 monitors in the Operations Service Center. o Ensure all reports can point to the ConnectWise cloud environment’s database when MCPc transitions from the on premise database to the cloud database.

PROGRAMMING INTERN • MCPC • MAY 2015 – AUG 2015

o Built 3 user-friendly SharePoint sites to collect and share projects, updates, and business unit information among MCPc employees. o Chosen out of 15 interns to give a presentation regarding my internship experience to the MCPc Executive Board. EDUCATION

BACHELOR OF SCIENCE, INFORMATION SCIENCE • EXPECTED MAY 2017 • UNIVERSITY OF PITTSBURGH

o 3.56 GPA

o Related Course Work: Database management, user centered design, human factors, telecommunications and networks, analysis of information systems, programming with Java and Python

o Awards: Full Scholarship to attend the Grace Hopper Celebration of Women in Computing Conference in October of 2014, Second Place in She Innovates (All-Women Hackathon) in January of 2015 o Study Abroad: Studied in Rome, Italy for 6 weeks to learn the Italian language and culture.

VOLUNTEER EXPERIENCE

Fundraised $2,900 to travel to Honduras with FOCUS Missions to lead daily programs, visit local homes, share the Gospel, and bring hope to people living in remote mountain villages.

GRACE D'AMICO

INFORMATION SCIENCE STUDENT ***********@****.***

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