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SAMUEL MAYOL *******@*******.***

***-** **** ******, ********* 3H www.linkedin.com/in/SamuelMayol

Flushing, NY 11354 http://stackoverflow.com/users/4066742/s-mayol

Cell: 646-***-**** http://nyuscps.basno.com/users/samuelmayol

PROFESSIONAL SUMMARY

Well-rounded IT Professional with experience in Server Administration, Technical Support, and Application Development and Training.

PROFESSIONAL EXPERIENCE:

Computer Generated Solutions – New York, NY

Server Administrator 08/2015 - Present

Delivered technical support for CGS’s BlueCherry ERP solution to customers with Cloud and On Premise installations.

Provided timely response and resolution to assigned incidents, within SLA targets. Documented resolutions thoroughly within the knowledgebase to assist team members with similar incidents.

Proactively monitored performance of Windows Servers in our VMWare environment; created and migrated Windows VMs. Monitoring and troubleshooting of IIS application pools.

Created and managed accounts in Active Directory. Installation, configuration, and patching of CGS software and servers.

Installation and configuration of MS SQL Server in accordance with customer’s maintenance plans.

Used Microsoft Dynamics CRM and Kaseya infrastructure management tools.

Infosys Limited – New York, NY

System Engineer 12/2014 - 06/2015

Trainee in project delivery workstream in NY/NJ area. Completed UNIX training and business communications requirements.

DB Schenker – Freeport, NY

Application Development Intern 6/2014 - 12/2014

Development of internal web applications using Java - Eclipse EE, Tomcat, JSP/HTML, XML, CSS and JS. Created stored procedures in Oracle Database.

New York City Department of Education – Bronx, NY

Educational Associate B (Educational Paraprofessional) 3/2012 - 08/2014

Teacher Assistant (Substitute Paraprofessional) 3/2011 - 3/2012

Assist teacher with delivery of lesson plans, classroom management, and one-on-one instruction of special needs students, leading to improvement of students’ grades and behavior.

PEARSON EDUCATION - CRANBURY, NJ 8/2008 - 3/2011

Department Returns Associate

Maintained package locations and transfers within warehouse, and performed label generation. Operated carousels and managed stockroom activities and inventory.

Trained new employees on carousel operations and RF scanner processes.

MAPFRE BHD / SMART SOLUTIONS - SANTO DOMINGO, DOMINICAN REPUBLIC 9/2006 - 6/2008

Program Analyst / Software Support

Created reports using JetForm and PL/SQL for accounting department in MAPFRE BHD INSURANCE (Health Insurance, Auto Insurance, Home Insurance, and Business Insurance).

Created and modified financial report programs utilizing PL/SQL Developer, JetForm and Oracle 9i for HR, accounting, sales, and inventory management departments.

Developed complex MS Access functions (queries and graphs) in order to facilitate database migrations to Oracle.

Defined customer requirements and worked with business analysts to test and validate applications, generated application documentation and provided end user training.

Configured security and profile permissions, mail accounts, and provided end user desktop support.

GROUP CORRIPIO - SANTO DOMINGO, DOMINICAN REPUBLIC 12/2004 - 7/2006

Software Developer / IT Trainer

Developed and maintained applications for HR department, utilizing Oracle Developer Forms and Report 6i.

Provided application support to end users as well as development and delivery of training to maximize employee productivity and system adoption.

MARCELINO VEGA INSTITUTE - SANTO DOMINGO, DOMINICAN REPUBLIC 3/2003 - 11/2004

IT Trainer - Institute of Technical and Vocational Training

Taught MS Windows XP, MS Office 2003, Internet, and ESL with 20 students per class on average.

CENTRO EDUCATIVO LOS PALMARES - SANTO DOMINGO, DOMINICAN REPUBLIC 9/2002 - 6/2003

IT Teacher - Private Grammar School and High School

Taught High School students and Grammar School students on Microsoft Windows XP, Microsoft Office 2000, and Internet, Introduction to MS Visual Basic 6.

EDUCATION:

AMERICAN INTERCONTINENTAL UNIVERSITY - SCHAUMBURG, IL 11/2010 - 5/2012

MS of Information Technology, Project Management, Graduate 3.79 GPA

TECHNICAL UNIVERSITY OF SANTIAGO (UTESA) - SANTO DOMINGO, DOMINICAN REPUBLIC 1/2001 - 11/2005

BS in Computer Engineering, Graduate

CERTIFICATION:

NEW YORK UNIVERSITY (NYU SCPS) -NEW YORK, NY 8/2014

Certificate in Java Programming (Completed)

ADDITIONAL TRAINING:

Completed Infosys training in Introduction to Unix 2015

Developing ASP.NET Applications Using C# on .NET Framework 3.5 2011

MS SQL Server 2005/2008 Database Developer 2010

Microsoft Access Advanced 2007

Programming in Oracle 8i & Developer 6i (SQL*Plus, PL/SQL, Forms, Reports) 2005

Windows 2000 Server 2004

Computer Repair 2003

Installation and Management of Computer Networks 2002

TECHNICAL SKILLS:

Active Directory

Cisco AnyConnect VPN

Citrix MetaFrame

CSS

Data Junction

DbVisualizer

Eclipse / NetBeans

Fiddler2

IIS

Java SE / J2EE

JavaScript

JetForm/ Toad

join.me

JQuery

JSP / HTML

LogMeIn

Microsoft Dynamics CRM

Microsoft Office

MS SQL Server 2008/2012

MySQL

Networking

Notepad++

Oracle 8i/9i/10g/11g

Oracle Developer 6i (Forms and Reports)

Oracle PL/SQL

PCAnywhere

Skype

SQL*Plus

Sublime Text

TeamViewer

Tomcat

Turbo Pascal / Turbo C / QBasic

UML

Visual Basic 6

Visual C++ 6

Visual FoxPro 6

VMWare

Windows Server 2008/2012

Windows XP/7/8/10

WinMerge

XMLSpy

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