Customer Service Representative

Ron Salas

**** ****** **** ***. #*** Glen Allen, VA 230**-***-*** 2316 *******@*****.*** I am an office professional with many years of providing great service to my customers, partners, and employers.

EXPERIENCE

OfficeMax (Print Services Associate) 12/2016 Current

Assisted customers with their with printing documents, posters, brochures, and many other products

Provided the total solution by recommending products/services that would be beneficial to their project

Answered questions about products and the appropriate research when easy answers were unavailable

Ensured that high standards of quality and responsiveness are upheld Cingular Wireless (Inbound Customer Call Center Rep) 11/2004 01/2006

Handled customer calls involving service concerns, plans available, questions about devices, billing charges, etc.

Demonstrated a service emphasis especially in cases where the customers were upset or distraught

Demonstrated knowledge of company knowledge system and internet in order to look up answers and solutions for particular customer problems

Entered online customer registration data into our system and contacted them if difficulties arose EOI Apparel (Designer/Illustrator) 02/2006 05/2015

Designed graphics for apparel and merchandise for a number of different clients.

Detail oriented quality control, ensuring files are correctly formatted for output

Welcomed client feedback and always worked to ensure that their needs/goals are met from a creative and production standpoint

Researched ongoing, current, and future trends of the graphics and apparel industry to stay up to date Sam Son Distribution (Traffic Clerk) 01/2003 08/2004

Responsible for taking requests from companies for scheduling pick up and transport of freight

Involved in the determination of which carrier would be best suited to handle the type of freight needed for pick up as per cost/time of transit

Responsible for tracking shipments as they are transported and resolving problems if/when they arise EDUCATION

IADT Orlando (Graphic Design) 04/2005 06/2006

University of Toronto (Psychology, Sociology) 09/1994 08/1999 SKILLS

Mac/Windows OS, Microsoft Office, Adobe Creative Suite, Sketchup, HTML/CSS, email/fax

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