IT Support/ Computer Technician

KEATON WALL

**** ******* **, **********, ** *****

C: 727-***-**** *********@*****.***

PROFESSIONAL SUMMARY

IT college student that offers vast knowledge of hardware, software, Network Protocols, Virtualization and operating systems. Expert troubleshooter with advanced knowledge of the Windows Operating System Environment. Extensive experience repairing, troubleshooting, installing, and maintaining computers and servers.

SKILLS AND CERTIFICATIONS

Started building and repairing computers in my preteens, familiarizing myself with computer hardware. I have received wide amounts of experience working with

Windows operating systems

Linux Operating Systems

Mac OS X

Hardware and Software

Troubleshooting problems

Networking and Installations

Windows server 2012 and 2012 R2

Active Directory and Group Policy

PowerShell

Python

Virtualization

Achieved Awards and Certifications from Clearwater High School

Microsoft Word Certification

Microsoft PowerPoint Certification

FBLA Computer Problem Solving Award 3rd Place 2013

FBLA Computer Problem Solving Award 5th Place 2014 Achieved Awards and Certifications from St. Petersburg College

Associates in Science in Computer Networking

Computer Support Certificate

Microsoft Certified (IT) Professional: Server Administrator Certificate

Linux System Administrator Certificate

WORK EXPERIENCE

UBREAKIFIX Computer Technician

Clearwater, FL Current

I am currently a computer technician at UbreakIfix where I work with computers on a daily basis. I provide customers with repair, installation and service of products in the store. I provide the initial contact with customers where I run basic tests to determine what the device needs and service solutions. I perform the devices repairs, maintenance, and services in a timely manner that has been quoted to the customer, and follow up with the customer with any additional information. R’Club Childcare IT Support Specialist Intern

St. Petersburg, FL August 2016 – December 2016

During this Internship, I helped maintain the companies network infrastructure. I provided users on the network help and answers to their trouble tickets and responded to them in a timely manner. I was sent to company sites for the installation and service for company’s computers, printers, and other technology. I helped aid the IT Administrator in a possible disaster to the network and followed the plan to keep the network up and running. Deployed over sixty devices for the company using the Microsoft Development Tool and installed them at the company’s sites. EDUCATION

ASSOCIATES IN SCIENCE Computer Networking

St. Petersburg College

St Petersburg, FL 2016

In this degree, I took classes to further advance myself in the IT field. During this degree, I gained experience with both Microsoft and Linux servers, I learned a vast amount of knowledge for computers hardware and software, and I learned about not only troubleshooting a single desktop, but also an entire network. I gained experience with Microsoft Server, Virtualization, Linux, Python, Active Directory, and Group Policy. CERTIFICATE Microsoft Certified (IT) Professional: Server Administrator St Petersburg, FL 2016

CERTIFICATE Linux System Administrator

St. Petersburg College

St Petersburg, FL 2016

CERTIFICATE Computer Support

St. Petersburg College

St Petersburg, FL 2015

HIGH SCHOOL DIPLOMA

Clearwater High School

Clearwater, FL 2014

While I attended Clearwater High School I was a part of the FBLA (Future Business Leaders of America) Program which is a nonprofit education association with a quarter million students preparing for careers in business and business-related fields. It was here that I went into the computer problem solving competitions. In my junior year I won 3rd place in Pinellas County and in my senior year I won 5th place in the county. In both years, I excelled well enough to proudly represent my school at the State Championships for computer problem-solving.

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