Technical Support High School
Resume:
Anton Jay F. Gordoncillo
Fortich Compund,Taclobo, Dumaguete City, Negros Oriental
**********@*****.***
Cel. No. 091********
CAREER OBJECTIVE
To be more versatile, active and dedicated to my field of expertise and continuously improve my abilities to benefit the chosen company that I will be part of.
PERSONAL INFORMATION
Date of Birth : March 29, 1989
Citizenship : Filipino
Civil Status : Single
Weight : 172 lbs.
Height : 5' 11”
Religion : Roman Catholic
Language(s) Spoken : English, Filipino
Dialect(s) Spoken : Cebuano
EDUCATION
College:
Bachelor of Science in Information Technology
Foundation University
Dumaguete City, 2008 - 2013
High School:
Foundation University High School
Dumaguete City, 2007
Elementary:
Catherina Cittadinni Saint Louis School
Dumaguete City, 2003
WORK EXPERIENCE
Josli John’s Internet Cafe
Attendant/Technician
March 2007 – January 2008
•Ensure that users are welcomed, helped and provided with a safe and suitable equipped environment.
•To help provide basic computer/Internet assistance,range of facilities to enable printing and scanning.
•To manage the day-to-day activities.
•Proper daily records of operation
•Comprehensive account report after sales
QUALFON Dumaguete
IT Technical Support Intern
April 2012 – August 2012
•Support the IT team in the maintenance of hardware, software and other systems.
•Troubleshoot issues with equipment like printers, computers and servers.
•Runs software updates backups when requested.
•Participates in the development of new desktops, servers or applications.
•Research hosting options and report pricing and system options to supervisors.
•Research unusual bugs or issues the company encounters.
Dumaguete Cathedral Diocese
Technical Support/Encoder
July 2011 – February 2012
•Installing and configuring computer hardware operating systems and applications.
•Monitoring and maintaining computer systems and networks.
•Talking staff or clients through a series of actions, either face to face or over the telephone to Help set up systems or resolve issues.
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
•Replacing parts as required.
•Providing support, including procedural documentation and relevant reports.
Unison Computer System/GSIS Dumaguete Branch
Service Engineer
January 2014 – August2014
•Inspection of assembled equipment, to ensure proper installation.
•Inspection of all operating parts to ensure proper operation within expected tolerances.
•Tune and troubleshoot equipment for proper operation.
•Interact with internal and external project managers during field projects.
•Clearly and professionally interact with customer, regarding status of commissioning, on a daily basis.
•Able to determine tools and equipment required to perform scope of job.
•Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.
•Assemble, align, and install equipment as necessary.
Freelance
•– present
•OS and software installation.
•Virus and malware removal
•Trouble-shoot computer for different computer problems
•Graphic design
•Basic Network configuration
•Other home services.
Skills
•Computer-literate performer with extensive Hardware and software proficiency covering wide variety of applications.
•Exceptional listener and communicator who effectively conveys information verbally and in writing.
•Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
•Innovative problem-solver who can generate workable solutions and resolve complaints.
•Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
SEMINARS/LECTURE-FORUM
Soft Skills in BPO Industry
Silliman University, Dumaguete City
August 25, 2011
DTI Current IT Trends Seminar
Department of Trade and Industry, Dumaguete City
CHARACTER REFERENCES
Jeffrey Rivera
Instructor, CCS
Foundation University, Dumaguete City
John Audi Bato
Instructor, CCS
Foundation University, Dumaguete City
Vitilliano Canto III
Web Developer, Entheos IT
Foundation University
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