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Technical Support High School

Dumaguete, Central Visayas, Philippines
January 22, 2017

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Anton Jay F. Gordoncillo

Fortich Compund,Taclobo, Dumaguete City, Negros Oriental

Cel. No. 091********


To be more versatile, active and dedicated to my field of expertise and continuously improve my abilities to benefit the chosen company that I will be part of.


Date of Birth : March 29, 1989

Citizenship : Filipino

Civil Status : Single

Weight : 172 lbs.

Height : 5' 11”

Religion : Roman Catholic

Language(s) Spoken : English, Filipino

Dialect(s) Spoken : Cebuano



Bachelor of Science in Information Technology

Foundation University

Dumaguete City, 2008 - 2013

High School:

Foundation University High School

Dumaguete City, 2007


Catherina Cittadinni Saint Louis School

Dumaguete City, 2003


Josli John’s Internet Cafe


March 2007 – January 2008

•Ensure that users are welcomed, helped and provided with a safe and suitable equipped environment.

•To help provide basic computer/Internet assistance,range of facilities to enable printing and scanning.

•To manage the day-to-day activities.

•Proper daily records of operation

•Comprehensive account report after sales

QUALFON Dumaguete

IT Technical Support Intern

April 2012 – August 2012

•Support the IT team in the maintenance of hardware, software and other systems.

•Troubleshoot issues with equipment like printers, computers and servers.

•Runs software updates backups when requested.

•Participates in the development of new desktops, servers or applications.

•Research hosting options and report pricing and system options to supervisors.

•Research unusual bugs or issues the company encounters.

Dumaguete Cathedral Diocese

Technical Support/Encoder

July 2011 – February 2012

•Installing and configuring computer hardware operating systems and applications.

•Monitoring and maintaining computer systems and networks.

•Talking staff or clients through a series of actions, either face to face or over the telephone to Help set up systems or resolve issues.

•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

•Replacing parts as required.

•Providing support, including procedural documentation and relevant reports.

Unison Computer System/GSIS Dumaguete Branch

Service Engineer

January 2014 – August2014

•Inspection of assembled equipment, to ensure proper installation.

•Inspection of all operating parts to ensure proper operation within expected tolerances.

•Tune and troubleshoot equipment for proper operation.

•Interact with internal and external project managers during field projects.

•Clearly and professionally interact with customer, regarding status of commissioning, on a daily basis.

•Able to determine tools and equipment required to perform scope of job.

•Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.

•Assemble, align, and install equipment as necessary.


•– present

•OS and software installation.

•Virus and malware removal

•Trouble-shoot computer for different computer problems

•Graphic design

•Basic Network configuration

•Other home services.


•Computer-literate performer with extensive Hardware and software proficiency covering wide variety of applications.

•Exceptional listener and communicator who effectively conveys information verbally and in writing.

•Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

•Innovative problem-solver who can generate workable solutions and resolve complaints.

•Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.


Soft Skills in BPO Industry

Silliman University, Dumaguete City

August 25, 2011

DTI Current IT Trends Seminar

Department of Trade and Industry, Dumaguete City


Jeffrey Rivera

Instructor, CCS

Foundation University, Dumaguete City


John Audi Bato

Instructor, CCS

Foundation University, Dumaguete City


Vitilliano Canto III

Web Developer, Entheos IT

Foundation University


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