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Microsoft Office Help Desk

Columbus, Ohio, United States
January 22, 2017

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Phillip J. George


**** ********** ****** ***. ***


PC Tech/Network Engineer


B.S. Electronics Engineering Technology April 1986

A+/Dell Computer Certification in 2006


PC Support Specialist with over 15 years of Desktop Support experience and consulting. Have network, and troubleshooting skills using CompTIA A+ type techniques I’m able to do the “Break-fix” work. Have ten years of experience supporting Windows 7 Enterprise and Windows 2008 R2, and Windows 2012 servers. I have performed Windows XP to Windows 7 migrations using Windows Upgrade Assistant. Windows 7 Enterprise utilization experience. I’m currently using Windows 10 and Office 365 for my personal software. Know how to install and configure Active Directories/Domain Controllers and create groups for the DCs and attach clients running Windows business version software on their interface devices.

Work Experiences

PC Contractor – Freelance Tech January 2016 – Present

Part-time work assignments in Information technology

PC TECH - – Contracting Agency November 2012 –December 2015

PC Field Service Customer support, supporting HP, and XEROX printers along with other office machines. Supported users with Windows OS version 2008R2 servers and Windows 7 Enterprise clients. Utilized Windows Control Panel applications to help troubleshooting computer problems.

PC Help Desk Tech/Contractor September 2012 – November 2012


Worked on technical support troubleshooting 25 calls per day for CHASE bank employees using the “Remedy” ticketing application on Microsoft Windows 7 Enterprise operating system.



Provided IT support to Paradigm Technology as needed. Gained experience with using Active Directory, and Group Policy Objects. I have backed up and restored HDs. OJT Voice over IP tunnel communications. Provide “Break/Fix” support in the Franklin County, Ohio area. Installed and troubleshoot PCs and printers with Ethernet and Wi-Fi connections.

PC Field Technician/Contractor September 2010 – March 2011

CBTS-Platinum Technology Services, Columbus, Ohio

Provide “Break/Fix” support to the Columbus Public Schools. My job entailed re-imaging carts of laptops with “Novell-Client “software to run on Windows XP, and Windows 7 software to support the teachers and students.

PC Help Desk Technician/Contractor October 2009 – September 2010

Go2IT, Columbus, Ohio

Provided PC Help-desk support to Ajilon Technology, along with installs and troubleshooting Dell PC equipment on short-term contract assignments in the central Ohio region for Ajilon Technology. Provided support with Microsoft Office 2007. Performed upgrades on 25 or more client’s workstations, servers and printers LANs. DNS and DHCP client/server support I learned to perform also.

PC Help Desk Technician/Contractor August 2008 – June 2009

SmartSource-Inc. Dublin, Ohio

Provided Windows XP operating system support, Microsoft Office version 2003, and 2007 help desk support. DNS and DHCP client/server support learned to setup. Worked with “HEAT” ticketing software, and Web Help Desk. Provided “Red Hat” Linux OS desktop support on various short term assignments.

PC/Network Field Service Technician July 2007 – March 2008

Technician Bureau, Columbus, Ohio

Test and troubleshooting, along with performing upgrades on PC local area and wide area network connections TB in the Central Ohio area. Worked with Active Directory and Domain Server installs for DHCP, and DNS on Windows Server 2003 OS on 10 to 100 users. Followed the instructions given to me on how to set the software up.

Military Experience

U. S. Army Honorable Discharge Veteran January 1975 – January 1978

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