Service Field

Joe Shapona

Solutions Expert

Groveland, FL *****

************@*****.*** - 352-***-****

Superior managerial skills applied in industrial environments to health care successfully for two decades.

(TQM) skills, which will improve departmental efficiency ultimately, providing streamlining and cost savings.

Project management certified. Projects range from DOD to manufacturing and service applications within the work force.

Authorized to work in the US for any employer

WORK EXPERIENCE

Biomedical Manager

CEMC - Zephyrhills, FL - June 2014 to Present

Implementation of the biomedical services division. Manage contracted customer accounts. Provide logistical management for team building and market research. Successfully launched the biomedical field service division within 2 weeks of hire and have maintained profitability margin since its inception. Field Service Manager

Quality Medical South - Largo, FL - February 2013 to June 2014 Responsibilities

Implemented the field service division. Produced competitive pricing and marketing advice in order to gain market ground.

Accomplishments

Designed service reports and sales literature. Provided turn key logistics for successful field services to begin operations with 3 weeks of hire.

Skills Used

Biomedical management. Sales and marketing. Word office. Technical writing. Customer communication. Technical expertise.

Biomedical Engineering Supervisor

Orlando Health - Orlando, FL - February 2012 to February 2013 Responsibilities

Daily supervision of biomedical technicians. Inter departmental communication especially with Risk management. Managed all risk investigations from analysis to end reports. Managed and produced policy and procedures. Managed departmental training of biomedical technicians. Managed the Preventive Maintenance procedures via Four Rivers software (TMS). Managed the biomedical departments QA program. Accomplishments

Designed and implemented the ORMC Biomedical Engineering QA program based on Total Quality Management (TQM) guidelines that surpass ISO 9001 requirements. Skills Used

QA/QC. Engineering management/supervisory. Technical writing. Word processing. Inter departmental communications. Policy and procedure. Risk assessment. Technical training. Biomedical Specialist Lead

Pacific Biomedical - Rancho Cordova, CA - November 2005 to January 2012 Responsibilities

Biomedical life support technical services. Managed existing hospital accounts to provide PM's and repairs of ICU, sub acute and transport ventilators. Communicated directly with Hospital staff to coordinate service and tailor service plans to meet their requirements.

Accomplishments

Successfully managed and maintained a customer owned inventory of 1000 ventilators in California and Nevada. Provided measurable cost savings to customer while maintaining company profit margin goals. Skills Used

Biomedical repair. Inventory management. Customer services. Manage customer accounts for scheduling. Service reports. Process control. FDA recall management. Word processing.Technical OEM training. EDUCATION

Bachelor's in Management

Ashworth College - Norcross, GA

2016 to 2018

AS in Biomedical Electronics

Napa Valley College - Napa, CA

1997 to 1999

SKILLS

Engineering Management (10+ years), Quality Assurance (10+ years), Quality Control (10+ years), Team Building (10+ years), Policy Development (8 years), Electronics (10+ years), Strategic Planning (10+ years), Customer Service (10+ years), Computer Skills (10+ years), Training (10+ years), Technical Writing

(10+ years), Microsoft Office (5 years), Microsoft Word (8 years), Microsoft Excel (8 years), Powerpoint (8 years), Project Management (10+ years), Risk Management (6 years), Marketing (8 years), Supervisor (10+ years), Process Improvement (8 years), Product Development (4 years), Technical Support (10+ years), Technology (10+ years), Medical Devices (10+ years), Policy Development (10+ years), Biomedical (10+ years)

MILITARY SERVICE

Service Country: United States

Branch: United States Navy

Rank: E5

February 1979 to June 1987

Deep Submergence Systems QA Manager

Commendations:

Honorable Discharge

AWARDS

Phi Theta Kappa

March 1999

Graduation Honors

March 1999

CERTIFICATIONS/LICENSES

Total Quality Management

May 2018

Project Management Professional (PMP)

January 2016 to Present

GROUPS

Florida Biomedical Society

June 2013 to Present

ASQ

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