BACKGROUND

Determined, highly motivated, customer service representative with 4 years of customer service experience. Experienced in retail store operations, customer service excellence, budgeting and cost controls, teambuilding, inventory management, contacting customers regarding delinquent payments, handling payment arrangements, responding to a high volume of calls, customer loyalty, and partnership-building skills. Enjoys working with others, has great oral/written communication skills and able to multi-task. Computer skills include Internet Explorer, Google Chrome, and Microsoft Office.

EMPLOYMENT EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, COVINGTON CREDIT (05/2014-PRESENT)

Handled inbound and outbound calls from customers whose accounts are in a past due status, as well as potential new customers inquiring about loans. Maintained collections records and actions related to borrowers account, deescalated irate callers, repaired trust, negotiated effective and efficient repayment schedules using various payment methods, performed and completed assignments with established procedures.

DATA ENTRY CLERK, SOURCE HOV (01/2011-05/2014)

Entered data information in relation to titles and income taxes. Maintained records and actions related to borrowers account, repaired trust, performed and completed assignments with established procedures.

CASHIER/STOCK, FRED’S (02/2009-11/2010)

Spoke effectively in presence of customers. Interpreted rules, procedures, and operating and maintenance instructions. Lifted up to 50 lbs. Maintained registers and all books related to cash transactions and kept them up to date. Operated POS equipment. Excellent communication skills to maintain good relations. Multi-task and worked in a team environment.

EDUCATION

Reid State Technical College, Some credits towards B.Sc. in Nursing

May 2014

High School Diploma, Greenville High School, Greenville, Alabama

May 2007

TRAINING AND CERTIFICATIONS

Certified in Fair Debt Collection Practices Act (FDCPA) and State Laws

SKILLS SUMMARY

SKILL

NUMBER OF YEARS

Technical skills

Microsoft Internet Explorer

10+

Google Chrome

4

Application knowledge

Microsoft Office

10+

Industry knowledge

Collections

2

Customer Service

4

Other relevant skills

Typing

10+

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