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Customer Service Quality Assurance

Location:
Columbia, SC
Posted:
January 20, 2017

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Resume:

NEIL TULLOCH

864-***-****

acydxa@r.postjobfree.com

SUMMARY

Ambitious biochemist with experience in wool grease processing and industrial polymerization involving nylons, PET, polypropylene, as well as knowledge of thermoplastics. Multi-skilled individual with the ability to multi-task and manage projects. Proven leadership experience, and can work effectively within team environments.

PROFESSIONAL EXPERIENCE

Jun 2016 – Jan 2017

Wellman Advance Materials – Florence, SC

Operations Manager

Leadership opportunity that was achieved through an in-house promotion

Created and maintained company standards to assist with new hire orientation

Developed and monitored production schedules in accordance with company goals

Developed manufacturing standard operating procedures, “SOPs”

Created and enforced daily production schedule

Liaison between quality and customer service departments

Lead and facilitated projects to develop, source, and launch new material

Participated in quality assurance projects to address customer warranty issues

Enforced corporate safety standards across the company in an effort to prevent near miss opportunities, lower risk of loss-time injuries, and raise company morale

Responsible for outbound and inbound logistical support

May 2015 – Jun 2016

Wellman Advance Materials – Florence, SC

R&D Project Engineer

Lead research and development, “R&D,” projects for multinational provider of recycled nylon and PET resins

Supported quality control department by organizing and root cause investigations to ensure customer satisfaction

Lead the effort to upgrade and maintain lab equipment which lead to a PM and annual downtime cost savings of $30,000

Analyzed and interpreted data to clients and upper management through scientific reports and presentations

Acted as product subject matter expert when advising multiple departments regarding daily production activities

Performed ISO9001 audits of various departments within the organization

Served as a liaison between equipment vendors and maintenance department

Valuable problem solving experience which lead to assisting the business unit in saving $40,000 annually in production costs

May 2014 - Aug 2014

Patheon API Services – Greenville, SC

Chemist

Assisted PhD level scientists with experiment setups

Ensured quality product was produced by completing multiple high capital projects with an average value of $300,000

EDUCATION

May 2015

April 2016

Coastal Carolina University – Conway, SC

Bachelors of Science, Biochemistry

Quistem LLC – Charleston, SC

ISO 9001:2015 Certified Lead Auditor

SKILLS

Analytical

Proficient in DSC, TGA, TMA, DMA, FTIR, EDX

Experience with UV-Vis, HPLC, GC, Voltammetry, HDT

PROFESSIONAL AFFILIATIONS

American Chemical Society “ASC”

Member



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