Customer Service Quality Assurance
Resume:
NEIL TULLOCH
********@*******.***
SUMMARY
Ambitious biochemist with experience in wool grease processing and industrial polymerization involving nylons, PET, polypropylene, as well as knowledge of thermoplastics. Multi-skilled individual with the ability to multi-task and manage projects. Proven leadership experience, and can work effectively within team environments.
PROFESSIONAL EXPERIENCE
Jun 2016 – Jan 2017
Wellman Advance Materials – Florence, SC
Operations Manager
Leadership opportunity that was achieved through an in-house promotion
Created and maintained company standards to assist with new hire orientation
Developed and monitored production schedules in accordance with company goals
Developed manufacturing standard operating procedures, “SOPs”
Created and enforced daily production schedule
Liaison between quality and customer service departments
Lead and facilitated projects to develop, source, and launch new material
Participated in quality assurance projects to address customer warranty issues
Enforced corporate safety standards across the company in an effort to prevent near miss opportunities, lower risk of loss-time injuries, and raise company morale
Responsible for outbound and inbound logistical support
May 2015 – Jun 2016
Wellman Advance Materials – Florence, SC
R&D Project Engineer
Lead research and development, “R&D,” projects for multinational provider of recycled nylon and PET resins
Supported quality control department by organizing and root cause investigations to ensure customer satisfaction
Lead the effort to upgrade and maintain lab equipment which lead to a PM and annual downtime cost savings of $30,000
Analyzed and interpreted data to clients and upper management through scientific reports and presentations
Acted as product subject matter expert when advising multiple departments regarding daily production activities
Performed ISO9001 audits of various departments within the organization
Served as a liaison between equipment vendors and maintenance department
Valuable problem solving experience which lead to assisting the business unit in saving $40,000 annually in production costs
May 2014 - Aug 2014
Patheon API Services – Greenville, SC
Chemist
Assisted PhD level scientists with experiment setups
Ensured quality product was produced by completing multiple high capital projects with an average value of $300,000
EDUCATION
May 2015
April 2016
Coastal Carolina University – Conway, SC
Bachelors of Science, Biochemistry
Quistem LLC – Charleston, SC
ISO 9001:2015 Certified Lead Auditor
SKILLS
Analytical
Proficient in DSC, TGA, TMA, DMA, FTIR, EDX
Experience with UV-Vis, HPLC, GC, Voltammetry, HDT
PROFESSIONAL AFFILIATIONS
American Chemical Society “ASC”
Member
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