Customer Service Maintenance

**** ***** ****** 980-***-****

Monroe, NC ***** ************@*****.***

Scott C. Baucom

Objective: Seeking a fulltime Service/management level position to incorporate my 18 years of experience services in the companies.

Job Experience

8/19/16 - Now - CHS Stanly Regional Hospital - Full Time

Lead EVS Floor Tech

At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

Provides leadership to staff aides and floor crew in the absence of the department supervisor. Oversees daily staff duties and assignments in the department. Evaluates daily staff productivity and advises corrective action as needed.

Oversees daily staff duties and assignments in the department, and ensures completion that meets the set standard.Evaluates conditions and cleanliness through inspection and quality control measures.Coordinates staff training in proper use of chemicals, equipment processes, and safety issues.

4/18/16 - 8/16/16 - Corning - Full time ( Temp to Hire) with Manpower

CNC Lathe cleaner/ QC/ Material handler

Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems. Monitor safety, Inspected all cnc machine lathe for cleaniness. Making sure all Department cleaned and shock up with supplies.

6/22/2015 - 3/22/16 - Conmet - full time (Temp to Hire) with Ranstad

CNC Operator/ Quality control

Consolidated Metco is a leading manufacturer of components for the commercial vehicle industry. We design, engineer, and manufacture proprietary wheel ends, interior plastic components and aluminum castings for the heavy truck market. We are a subsidiary of Amsted Industries, one of the world’s largest transportation component manufacturers with 45 manufacturing facilities and more than 16,000 people in 11 countries.

2/5/15 till now – Landmark Security (Guard unarmed) – Part Time

Train to obverse, inspect and prevented maintenance. Maintain fire, life safety hazard in all facility in our daily reports. Verily location in shopping mall, stores, office building, parking lots, Residents, private condos and special events.

4/4/2012 – 10/202014 CMC - Union Monroe, NC

2nd Shift Asst./Opp. Manager

Oversee 17 employees, I been train to do my daily rounds (checking all closets, storages, utility rooms, housekeeping & all floors. Also round check up on cleanliness of patient rooms & assign area and checkup on my staff members make sure all good. Make sure discharge rooms get cleaned in timely manner. 2nd shift has a lot of responsible night in/night out (discharge rooms need be cleaned, trash/soil linen p/u – red bins & curtains change out, A lot of floors get done at night and also assign area & new construction area get detail cleaned and ready to open get done too. Since I’ll started health inspection went to 95.5 to 97.5 inspections, QPQ Score went to a 90 to 91.08 and just now score a 94.75 on QPQ scores. We have to engage “get involved, work hands on w/all managers, leaders and staff members. Lead by example. If we show we care, they will care. Care about what we do, care about cleanliness /detailing, care about safety, care about working together. We have to disciple on what our task is every day, week in/week out; we have to stay on top of it. I trusty belief that with managers, leaders having the same common goals to provide a clean & safe environment is everybody’s responsible to do this we have to do,(communicate, and lead by example & work together – teamwork).

2008 – now (PT) S & S Maintenance Monroe, NC

Lead Floor Tech

Setup of job site for construction clean up, overseeing all maintenance of floor & carpet care, check inventory supplies for all accounts. Training of new employees as well as oversee work detail of a crew of 8 to 10 people. Responsible for the repairs and maintenance of all equipment.

2005 - 2008 Complete Stone Charlotte, NC

Crew Supervisor

Oversee preventative maintenance of water proofing, caulking and concrete pavers. Introduce metal restoration of interior and exterior metal surfaces. Continued maintenance of marble and granite flooring, Check inventory supplies for all accounts. Training of new employees as well as oversee work detail of a crew of 4 to 6 people. Responsible for the

Over 30 years of Customer services provided in grocery store, retail store and maintenance

Education - 1989 - 1993 Harding High School Charlotte, NC

1993 CPCC Charlotte, NC Commercial Arts /1999 SPCC Monroe, NC Spanish Certicate /

2006 SPCC Monroe, NC Certicate in Computer repair

2011 SPCC Monroe, NC Mechantech Equipment repair and maintenance/ 2012 ServoSafe

2012/2013 RCRA (DOT) / 2013 (PI) Performance Improvement

2014 Enviro-Safe Hazwoper / 2015 (PPSB) Security Officer (unarmed)

2015 Business class/ 2015 Customer Service skills/ 2015 Quick Books/ 2015 ServoSafe

2016 Health & Safety, Project Management, Basic and Introduction of Spanish

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